"If you spend the time to read the reviews from this company you will see they really don't give a _ _ _ ! Its all about getting your money. No communication on these parts are not in stock. Some parts are, so we will ship them and we will ship the remainder when we get them. NO we are not going to tell you that!
Adding to this review because UPS just delivered today. They shipped the wrong parts. Instead of part # 8615 they shipped 8715 a pig tail. It just keeps getting better as time goes by!
Thanks Jeff"
"When Amazon failed me on not delivering a Curt trailer connector I went to Google and I’m so glad I found it here. I had no trouble calling their customer service to check on their delivery time and was instructed to go ahead and order it on line. The price was great and it arrived in about a week. It was exactly what I ordered and fit great. I highly recommend them "
"We ordered a relay with resistor and paid for 2 day shipping. If you've dealt with Del City, you know their shipping is absolutely insanely priced, but we paid it. We receive it in 2 days as promised, but low and behold it was the WRONG part. I call the same day and let them know they made an error. They agreed it was their fault and I stated I needed this part NEXT DAY. We have a due date to meet as any other business does. The next day, it doesnt show up. I check tracking and THEY HAVENT EVEN SHIPPED IT YET. I call and yet again they told me their shipping dept was working on it. I call once again the same day and they still didnt have an answer for me. It is now WEDNESDAY. Two days after I originally called stating they made the error and they needed to fix it. She checks with UPS to tell me it will ship today. ON WEDNESDAY. TWO DAYS AFTER THEY TOLD ME IT WOULD SHIP. So now, we wont get it until Thursday!! Three days of production lost because of one packaging error. I asked calmly if it can be an AM delivery and she stated she would see what she can do! Let me tell you, we've spent ALOT of money ordering with Del City, but I am questioning ever using them again. Sad. "
"Ordered (1) tiny plastic rotary switch from this company. I weighed the switch on my postal scale and it was less than 1oz. They charged $14.99 for shipping and mailed it in a small padded envelope. Nowhere on their website can I find any info about shipping except where it states that if you spend more than $99 then the shipping is free. I would have cancelled the order, but after reading on the BBB website, someone with a similar experience tried to cancel 1 minute after placing their order and they offered to refund the item, but not the $14.99. Very deceptive policy. Communication is very slow and a waste of time."
"I had a project which required some j-case fuse holders. I could find none locally. I went to the internet and found Del City with exactly what I needed. The items were shipped almost immediately and came within a couple of days. Prices were very reasonable. I will definitely use them as a source in the future."
"I was looking for small electrical part to use in a proto type product that is under development. Del City had a large selection of items that fit the bill. I have incorporated some into my final design and will be back to try some other items. The parts arrived quickly and that really helped in the progress of the project.
I would highly recommend Del City to anyone needing automotive wiring items. "
"Received an email stating that my order was delivered only to find out some items were on back-order with no specific date when they are expected to be shipped / delivered. Also, a bag of loom clips (100 count) contained 24 correct-size pieces and 84 incorrect-size pieces (so much for simple arithmetic). Additionally, the correct-size pieces ordered were based on a telephone call to customer service prior to ordering which, once delivered, turned out to be too small diameter for the loom purchased.
After delivery I contacted customer service about my concerns and she at least re-ordered the correct size clip pieces and cancelled the 3 back-ordered items because a full month plus the added time for shipment has placed a "crimp" on my now-delayed project.
As a first time customer this is the only time I will purchase from DelCity. Because of the delay, I decided to order the items currently in "DelCity limbo" through a different online merchant, which means, I'm now out of pocket an additional $7.60 in shipping fees and $5.13 for the 3 items which are more expensive with the other merchant. Had I known upfront that the three back-ordered items were not currently in stock I would have done all my ordering initially with the other on-line merchant.
Lastly, the parts catalog DelCity sent with the mail package will make for good campfire starter; first starting with the last page that has the pre-paid post cards to "Send A Friend A Catalog!"
Signed:
Truly Bummed Out (especially since the prices were very reasonable) "
"good selection, fast delivery"
"They did not complete my correct address until we called UPS directly. Del City left of my complete name making the delivery impossible."
"Ordered 3 very light weight products, small fuses, and was charged 14.99 shipping. Although it was heavy because I was shipped 15 fuse holders when I only ordered 1 !"
" I ordered several pieces got what I ordered no problem, fast shipping too."
"I needed a replacement Solenoid for my Predator 420, and didn't want to pay the exorbitant price for OEM. I found a suitable replacement for a good price at Del City, and the advertised item was in stock. The ordering process was glitch free and easy to use. I got my order confirmation e-mail and the item was shipped in two days and delivered in five days. After reading some comments here I had some apprehension, but I experienced none of the issues of the previous comments, so I rate Del City 4 stars for giving me my replacement solenoid at a fair price. "
"Same experiences as Sooung. Obviously they have not changed as promised. I am in CA. I placed Two internet orders with them on 04/28/2013 and 05/01/2013 and on both orders, my credit card was charged a little more than what my invoice showed. Both orders combined was only like 3 dollars and change. Then when my second order arrived, it was missing an "In Stock" crimp tool. I called and was told it was backordered and would take about ten days to get in stock. Being that I needed the tool, I asked the phone rep if they had the more expensive tool in stock. It was so I bit the bullet and ordered it. Then when I asked why the other tool still showed "In Stock", I was told that it was only out of stock in the West Coast Warehouse. So I asked why couldn't they send me one from another warehouse. They could, great. I had the phone rep cancel the expensive tool and ship the original cheaper tool from the East. I was happy to just get my order completed, I will eat the $3.11, and will look for another reseller.
Then about a month after all that, I get a cold call from one of their reps. Alexsandro (the rep) asked if I was happy with my purchase from Del City. "Well, since you already interrupted me, No I am not completely happy”. I told him that I was overcharged and also would have had to wait extra time for West coast backorders when product was in other warehouses. He said that he would look into the over charges if I could give him order numbers. I forwarded copies of complete invoices to his email address and never heard back, even after sending reminders to him.
Then just yesterday 06/24/2013, I receive an invoice in the mail for the expensive crimp tool that the was never even shipped plus some other unknown charge of $1.41.
I don't know what is up their accounting department, but they are going to get a unpleasant call from me today. And if they don't get their act together, someone will end up facing fraud charges when they do this to someone spending a lot more money with them. I actually wonder how many customers have just paid the invoice, not realizing it was completely bogus.
"
"I have ordered from Del City four times in the last three years. Doing business with them is a gamble.
First, there is no communication aside from the automated order confirmation you get immediately after placing your order. There is no shipping confirmation or tracking number. My emails have gone unanswered.
On my first two orders placed back in 2006 or so, shipping was not included in my total. I was not given an estimate for shipping at the time of checkout. It simply showed up later as a separate charge. That has since changed; now they include shipping at checkout.
My most recent two orders (DEL-80960 and DEL-80626), both placed within the last 45 days, have shown me Del City has some amazingly poor policies regarding out-of-stock merchandise. The website itself does not reflect which items are in stock and which are not. You are given the option at checkout to decide if you want back-ordered items to ship or not. I selected yes. This seems to be a mistake because I was still charged for some items which were not shipped 5 weeks ago and which, presumably, have not been shipped yet. It’s not as if they were accidentally not shipped with the rest of my order. Both invoices (and credit card charges) sent to me at the time of purchase reflect all items I ordered yet the packing slips that arrived with my orders show only the items that were in the boxes. I wrote a couple emails to follow up but have not received a reply. I will have to call them directly.
They also charge sales tax even though I am not in the same state.
I will try to remember to amend my review after I contact them by phone.
Update 2011/March/26:
I found an email from Dell City dated January 27, 2011 in my yahoo inbox. A year and a half later they found my review here and sent an apology with promises they have changed. There was no offer to ship the missing items or refund them."