"I purchased a Dell desktop xps9100 top of the line. 1st day after 1st boot up crashed to a blue screen. Called customer service & yes very nice but they said have to send a tech out to install hard drive. I ask him 3 times "you will install a NEW hardrive on my NEW $2000.00 pc right" Service support said "it will have everything loaded like we sent to you in first place" Third time said anwsered "Yes" to my question. When the tech came out I ask to look at the hardrive & box : IT WAS A RE-FURBISHED HARD DRIVE for my 2000.00 pc I was blown away that DELL would do this. WHAT WAS ORIGNALLY IN MY NEW 2000.00 PC : RE-FURBISHED PARTS ? Pc tech said well it is new totally re-furbished. I missed work to have tech come & then to repack to ship back to Dell. This is LIKE Buying a NEW BQ grill with refurbished chicken wire to cook, LIKE lke buying a car with rebuilt transmission etc. BTW the pc booted up but couldn't write to cd's & very slow. I'm still blown away that DELL would do such a thing. They did offer to send my a NEW PC in another 7 days but how do I now know if is REFURBISHED NEW I thought I could trust the name-NO MORE. What about other poor people who don't know or ask? "

"This was my first dell computer the mobile workstation m6300. It is an absolutely amazing machine! Dell customer service is top notch if you ever need any help. I am really happy that I decided to go with dell!"

"Ordered new laptop online. The produce arrived promptly and worked just great. Very satisfied with my dealings with Dell.com."

"Great prices. Great services. I am very happy with Dell. I give them 10/10"

"I ordered a spare battery from Dell, received the wrong one, and spent over 40 minutes haggling with customer service and sales reps, then had to send four emails (each requiring me to fill out a lengthy and redundant form,) before finally getting the right battery and a return authorization for the wrong one they sent. They still haven’t credited my account, even though I first contacted them about the issue almost a month ago.

I also had the same problem trying to return a copy of Microsoft Office which they informed me would be over a week behind the rest of my order (which was already late by then.) Dell is exceptionally difficult to deal with, and has no concept for the value of their customers’ time. I will never buy anything from them again.

Chris Harjes RN CCRN"

"I had been a loyal Dell customer, since 1997. My husband and I have bought 5 laptops from Dell. The first three worked like a charm for 4 years. 2 of the first three were sent back only once.

However, the 2 latest laptops purchased in 1997 have been bad. These laptops are a Dell Inspiron 1420 laptop (refurbished) and an Alienware m9750. Currently, they have been sent back for a total of 8 times in 3 years for hardware problems.

Recommend that you do not purchase any laptop from Dell and Alienware.

The Inspiron 1420 has been returned three times for hardware problems. I am getting ready to send it back to resolve a 4th hardware problem, before the 3-year warranty ends this year.

As with the Alienware, getting the laptop sent back to Dell for repair is difficult. Except for the last repair, I am always instructed to reimage the Inspiron 1420. When the problem resurfaces, I am then instructed to reinstall the OS from scratch. After the problem resurfaces, then I can send back the laptop for repair.

However, last repair, I had to spend $77 to ship the laptop back to Dell...which was still under warranty.

I've had to reimage/reinstall OS's so many times on both laptops that I actually had to write procedures on how to reconfigure the laptops after a reimage/reinstall. I also needed to create an external drive that contains drivers and installation files for all of the applications I use. :(

It's unfortunate that Dell no longer cares about quality hardware or quality technical support."

"Dell's service was excellent and the price was great. Delivery was excellent."

"Bait and switch on shipping dates. Between seeing my final shopping cart and receiving a confirmation email after entering credit card details, my shipping date shifted back by a week. If I add the same item to a fresh cart, it still shows the early dates. Seems Dell's website is "optimistic" about shipping dates, which is deceptive to say the least."

"Excellent value and selection, shipping, and service. Always a pleasure doing business with Dell."

"I bought a laptop from dell a year and two months ago. During a Microsoft updates, some serious problems happened. The updates did not finish and the computer can not start. I was trying to use repair function and even reinstall Windows. Nothing worked. The install can not find the harddrive. The harddrive is totally bad.
When I called DELL support, they say because my warrenty is expired, nothing they can do. The reason I bought from DELL is because I trusted their brand and their quality. I am so wrong about this. DELL computer is just a piece of junk! My old computer from Compac I bought 10 years ago still works. I am so disappointed about DELL support for their products. Maybe they know from the beginning that their product can not last more than a year, they want to sell you 2-years warrenty so much. And stupid me, trusted their quality more than themselves.

A good suggestion to all computer buyers: Do not buy DELL any more. They make junks which will not last at all."

"I bought a 22" Dell U2211H Ultrasharp monitor by contacting the small/medium business section by email. I received a substantial savings over the price shown on the website. Customer service was extremely prompt and friendly, and I received the order in half the original estimated time--which easily tracked online, as they require a signature for delivery.

The monitor was in perfect condition with no dead pixels (per their guarantee). I'm entirely pleased with the purchase.

This is the only low priced monitor with an IPS display panel (which allows a wide viewing angle). The color and clarity is good and can be adjusted with a very intuitive menu system. Compatible with Mac and PC. Extremely adjustable--Even rotates to vertical. Of course it does not compare to a far more expensive professional unit, but for general personal or office work it is very good."

"Unfortunately, I figured that a computer company would know the importance of packing a hard drive properly for shipping. Wrong, wrong, wrong.

I ordered a WD Caviar Black 640 GB drive, which arrived 5 days later. The shipping box, left on my doorstep by UPS, was crushed on one corner. The hard drive was in its brown cardboard OEM box, bouncing around inside the shipping box with not even one packing peanut or other shred of padding material--unless the invoice was there to cushion all the blows.

Have not installed it yet, but even if it works, the shocks it suffered during delivery will shorten its life. I will update this review when I find out if it's dead or alive.

Western Digital and other HD manufacturers should read these reviews and withdraw permission from such vendors to be resellers of their OEM products. WD's reputation has been sullied lately, not due to intrinsically flawed drives, but because of shoddy packaging by online vendors.

I would not order so much as a mouse from Dell in the future."

"I had 2 Dell computers. The 5 year old model is still running and my kids use it. The one I bought 2.5 years ago however has been nothing but trouble. The motherboard died on that one in February. It also had bad memory sticks before that. I purchased a new board from DELL figuring that it was bad luck on my part. The new board just went bad recently. DELL has a class action suit against them for knowingly selling defective hardware. I believe it. I will never purchase another one of their PCs. "

"I bought a netbook from the dell outlet (previously ordered new). The battery was draining a bit too quickly and I called dell customer service and they replaced it right away! To send back the old one, they even had a fedex pickup. The reps I spoke to were patient, friendly, and efficient. Definitely will be purchasing future products from dell. "

"I bought a 500GB hard drive (Western Digital Elements portable USB drive) from Dell.com on 17th Sept, 2009; the estimated Delivery date was 22nd Sept, 2009. Then on the 18th, I got a mail from them telling about a possible delay and the new estimated delivery date was given as 29th Sept, 2009. If I remember correctly, the item arrived on the 25th. I was very happy with the purchase, and the fact that their customer service emailed me to inform about the delay. Going by the fact that it was free shipping, I really have nothing to complain.

I had bought 2 Dell laptops and other items from Dell.com and have always been satisfied with their service.

I will again buy from Dell.com without hesitation."