"Our DO400 toaster oven was 16 months old when it failed. The display indicated Err and there was no way to clear it. Since it was only about 4 months out of warranty I decided to contact Delonghi. Of course, I was told that the oven was out of warranty. A supervisor finally agreed to replace it but I had to send them a check for $15 and the plug and 3 inches of the power cord. So it was $15 plus the cost of shipping.

This is a company that makes it very difficult to get anything done by discouraging the customer at every step, and when they agree to do something for you, they agree grudgingly. The wait to speak to a customer service person is very long, never shorter that 10-15 minutes. They offer a call back feature and promise to call you back within 24 to 48 business hours-- that's 3 to 6 days!

The bottom line is that even if you get a response to a complaint, you end up having really negative feelings about the company. The attitude that comes across is that they think you're trying to scam them. Seems like a real counterproductive customer service policy."