"Bought from you in the past and I was always happy. Purchased a jacket on a Sunday night at 8:06 that said free shipping. Got a confirmation email and was charged shipping. Ok. I obviously hit the wrong button. Within 5 min I tried to change the order and had to email since no one answered on a Sunday night. Called 8am Monday morning and asked to change shipping speed. She said it already shipped same day. It shipped between 8:06 and 8:12 on Sunday night? I was basically dismissed and hung up on.
Truth is the price was EXACTLY the same on Amazon. I went with you because of past experience and buying with a smaller more local company. If I just went with Amazon I would have hit change order and been done. "
"Received a product with missing parts because of poor packaging. I called a so called customer service representative Kassondra which acted like I interrupted her candy crush game with her attitude. And got nowhere. Will never buy from nor recommend Dennis Kirk to anyone. "
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Bought a HJC helmet and extra mirrored shield. The internal Sun Visor doesn’t work right and parts of the mirrored shield rubbed off after two cleanings. Admittedly I removed the HJC helmet decals so they won’t accept a return (absolutely fair). But they won’t honor HJC’s 5 year warranty on RPHA Helmets. They say I modified the helmet so the warranty is void and HJC won’t accept it. Warranty says, this warranty does not apply to any problems that arise from wearer’s modifications, etc. When I called HJC to ask, they explained that since the Sun Visor is operated by an internal wire, taking off decals doesn’t matter. They said Dennis Kirk can submit a warranty claim on my behalf to have it repaired by their distributor's warranty department. I called and e-mailed asking to speak to Travis the Supervisor but he won’t call me back. Lol!
As far as the shield goes they said they’d send me a new one when they’re in stock. I’m sure Ill never see it.
Out of curiosity. I e-mailed Revzilla and J&P to see what they would do with the same scenario and without hesitation they said no problem. A big departure from Sandy’s tone filled e-mails.
This is quite honestly he worst Customer Service experience I’ve had in my life.
Don’t just go else where. Run!
"
"Was looking on site typed in specific part number i was looking for when the part came up thecexact part and number i had entered it showed a price when i clicked on itm to purchase the price fod the exact same part znd number i creased by $25 dolars and was posted ivwas saving money off an even higher price. If you choose to order pay attention to the bait znd switch as there is may competitors that carry the same thing at the advertised price that ends up being much cheaper. Ill never shop denniskirk.com after the shady deceiving actions done by them."
"Shipped front brake pads when I ordered rear pads. Called to ask if I would be charged 7.99 as return instructions stated. Was told "yes, you will." I decided to keep them since that was about half the price if the pads. It was their mistake and they will pay by me no longer being a customer."
"Do not use this company for tires. I just got a set of tires and the tires are over 4 years old. When I called customer service they said they can sell tires up to 6 years old. I have worked in tire stores for years. We do not sell tires on cars over 3 years old, much less on a motorcycle. When I called the "woman" in customer service was rude and offered no apologies or solutions other than they can sell tires up to 6 years old. NEVER AGAIN will they get a penny from me."
"I ordered a moose carburator rebuild kit from these guys. The orings and parts were terrible and the wrong sizes. Tried to return all the original pieces and return was refused. I'll always shop local for bike parts"
"After selling an item they said would fit my husbands bike, they refused to give his money back. The item was sent back better than how we recieved it. DO NOT SHOP HERE. CSR never returned our calls and hung on my husband. I complained as a direct message on FB and was blocked."
"I have been ordering from DK ever since i was a teenager racing MX, and you would think with an extensive order history i would be considered a "loyal" customer. Well, now 15 years later im still ordering from them and finally have a bad experience ( It happens ) . I ordered an intake from them for a 2019 Harley RKS and didn't need it, so i returned it. Not only did they deny my refund for my return, they damaged it when shipping it back to me and are also denying that as well. I must say, after being a good loyal customer to them, i would expect them to be the same to me, i guess not. I get it, at the end of the day its all about money, but luckily for me, i have the power of the internet to spread the word about this this company..I can say so much without saying a word..Thank you internet ;)"
"I purchased a GM2 helmet. Very satisfied. Could have found nothing better for the price. "
"after amonth ,didn't receive my parts,sent many emails, no answer....warning "
"I ordered a gel battery for my quad on the 21st of January and here it is the 28th no battery to be seen. They guarantee there products to be here in 2 days. I called customer service and they were not concerned or helpful. This is the first and last time I do business with these crooks again"
"I recently purchased NEW handle bars for my NEW bike. I received the bars on time however, the packaging process was unbelievably inadequate and allowed the bars to be dinged. When I contacted Sara at Dennis Kirk she told me "we have had issues with shipping handlebars in the past." Apparently repeating the same experiment over and over again expecting different results is acceptable for this company. I am now having to ship back the bars and wait for my refund.
Apparently this is not an isolated incident and is common practice for Dennis Kirk. I spoke with Travis the supervisor at Dennis Kirk and was told "I am choosing to be aggravated over the situation." Funny how the customer is the problem not the process by which the vendor chooses to operate
I guess the customers are the issue when Dennis Kirk does not provide good overall customer service."
"I returned a item and was very upset they took 20% for a scratch on item....when i received item it was loose in box out of package..so scratches were already on item..I was told there is nothing thet could do..."
"Ordered floorboards that was supposed to fit my bike but didn't . Was told I would have to pay return shipping. Will take my business elsewhere. "