"I ordered a Dension Ice Link Plus from www.dension-usa.com on 1/26/2005. I heard the Ice Link Plus was supposed to be a good way to hook up your iPod to your car while maintaining CD Quality (or close to it) audio, and allowing you to use your car's steering wheel controls to control the iPod.
A week after I ordered, I called since I hadn't received any shipment notification. The CSR I spoke to told me it was out of stock and would be back in stock within 2 weeks.
Come March 7th, 2005 over a month later, I realized that I never received shipment notification nor did I ever receive my Ice Link Plus. I've been calling them during their business hours (10am-5pm PST) and all I ever get is an answering machine. I have left them over 5 messages and I have still yet to receive 1 call back from the company. It is now March 18th, 2005, coming up on nearly 2 months and I have not heard back from them. I finally gave up, and called my credit card company and told them not to allow any charges from this company and decided it wasn't worth wasting anymore of my time. I will never buy anything again from Dension-USA seeing as how terrible their customer service is. As an alternative, I recommend checking out www.logjamelectronics.com ... they offer a few different iPod adapter products and are cheaper than Dension-USA.com ... Notably, logjamelectronics.com used to sell the Ice Link Plus but I noticed they dont sell it anymore. Maybe the poor customer service of Dension-USA.com got to them too."