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Verified
5/5

2006-06-01

"I bought few dvds and cds from DesiNo1 and I'm very impressed with their service. I have bought things before from diffrent websites aka nehaflix.com. I don't like that site. From now on I will only buy from desino1.com.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-02-17

"Purchased the Mahabharat 16 disc dvd set. They charged my credit card immediately. After 2 days without any emails, I attempted to email/phone call them but never received a response. After about a week, I finally got a reply back via email stating that they do not have the dvd set in stock and are ordering it!
I finally received the dvd set a week later only to discover that they placed it in a box without any packing material. The side of the dvd box looked like it had been kicked in. Not the shipping box but the dvd disc box. The shrink wrap was opened and half the discs looked scratched up. Upon doing some research, I learned that they had sent me a pirated copy as well.
I attempted to contact them about this and they informed me that it's not their fault and that it is their suppliers. They said they would exchange the dvd box set for me if i ship the pirated one back to them at my cost. Of course I told them I'd do it but they'll have to pay for shipping which they refused to do so. Then they stopped responding to any emails.
I've already disputed the charge with my CC company and will never deal with these thieves again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site