"Horrible customer service and delivery! Ordered our set in May, didn't receive it until late June! Was given the run around several times, with several excuses as to why it wasn't delivered on time. THEN once we got it one of the chairs was damaged and we STILL do not have a replacement! No one calls us back. I have to call daily to keep up on it. They all act like they have no idea what's going on, etc. It is THE shadiest, worst company I've ever ordered from! Not worth it for a deal. So disappointed. "

"Again false advertisement. I ordered these chairs two weeks ago and on the website it said the order ships out 2-3 days. Well that is not true, I was upset that I received an email stating that it was on its way. I had a party I was throwing and I would have ordered something from another company if I would have known it would take so much time. I told customer service that I wanted to cancel and I was informed that there would be a 10% cancellation. I asked to speak to a manager and they said that they would have to call me back because conveniently they were in a meeting. This is a load of crap. I will be relentless in my pursuit of the right thing. There are other products people and if you read the reviews then you need to stay away from the is company because the complaints are similar. I am a business woman and I am very successful because I say what I am going to do when I am going to do it and customer service is what makes the world go round. Here is the email I received which is in error: Estimated delivery date:
Thursday, June 11, 2015 -
Tuesday, June 16, 2015"

"Stay Away from this company!

Do your research before you make a purchase from them, you will save your self the headaches and stress! If only I had done that!
There are hundreds of complaints all over the internet about them.
They literally have ZERO customer service. So beware! Once you place your order there will be NO ONE to help you from there!
The women I spoke to actually argued with me and went round and round about my order. It was the rudest thing I have ever experienced from a company.

First, I placed my order on line. The website said it will ship in 1-3 days.
I received a phone call within minutes after placing my order letting me know that the order would not arrive for 3 weeks.
I asked to cancel the order while I decided if it was worth it to wait that long. I decided the next day it was and called back to place the order again. I confirmed that the shipping was still within the 3 week timeline. I was assure that it was.I asked if expedited shipping was an option and was told yes, that someone would call me within a week to give me a quote. No one ever called. I called the following week (2 weeks after I placed the order) and was told that my order had been on back order and would not be here for another 3 weeks, Total 5 weeks shipping time?
I asked the rude customer service women why I was not informed of the delay and she proceeded to argue with me that I was told?
I never received a phone call or email or any kind of notification after placing my order.

To say that this experience was unpleasant would be an understatement!
The customer service women could not have been any more rude, disrespectful or unhelpful if she tried.

I hung up and had a discussion with my spouse and we decided that this company in no way deserved our hard earned money, so I called back and got the same rude customer service women... go figure! She then informed me that I could not cancel my order, that it had already been shipped? Now, I just spoke to her less then 15 minutes prior and she said it had not shipped yet?

She proceeded to argue her point and said that my order had shipped and that it would be considered a return now... 25% restocking fee and any shipping charges to send it back!!!

WTF??

She directed to me to read their return/cancellation policy on their website.

So do your research, I have found countless complaints all over the internet about this company.

Spend you money with someone else, who might treat you like a human being or at least make sure your item gets to you one day.

They have been reported to the BBB, Angie's List, Yelp, Google.. you name it!

Buyer Beware!
"

"Where do I begin...Lets start with the false advertisment on the website that you order will ship in 2 days. My order was in stock and it took two weeks to ship. Then it took 2 more weeks to arrive. The delivery company they outsource to called and scheduled delivery for a Tuesday but didn't deliver the product until Wednesday which caused problems because I had made arrangements with my work to be home on Tuesday. Then the product comes and I was very disappointed. The wicker is made extremely cheap and it's extrememly uncomfortable. When you spend over $1000 on something you expect to be satisfied when you wait 4 weeks and it finally arrives but unfortunately I hate this set and wish I could send it back."

"We got the furniture yesterday. I was really impressed with the quality. We're really happy with it. Anyway, it was great doing business with you and we'll keep an eye on your specials.
"

"I could not be happier with my purchase. It arrived sooner than expected and looks just great. I jsut love it. Buying online from you guys was a real pleasure. thanks again"

"I just had to write a BIG POSITIVE Review for the great experience I had ordering my new wicker patio furniture. I found this company on Craigslist, called them up and talked to Lisa and to a Jennifer. Both were super friendly and helpful. I ended up ordering a 9 pc seating set, a matching dining set and 2 chaise lounge chairs. I live in Florida but it only took 2 weeks to be delivered and it all looks great in my patio/pool area. I know there are some less than positive reviews but my experience was really good. I got way more furniture at a lower price than I could find anywhere and believe me I looked. I've already referred friends to their site and I'd buy from them again...no problem!"

"This company is a joke!!!! We have tried to contact them about 8 times a day and no one ever returns phone calls. They say the representative is on the phone or unavailable and that they will return the phone call as soon as possible. Not true. Weeks have gone by with no phone calls returned. Jennifer, the owner, is terrible with customer service. First, we were told our patio chairs were on back order. Then, we were told they were delivered to the wrong address. Next, we were told they arrived to the terminal damaged. In addition to this, our table arrived today damaged!!! Two months have gone by since this order was placed and still no chairs!!! I finally got a hold of Jennifer and told her to cancel my order and have the table picked up and she is trying to explain that i will have to pay the shipping costs! I could go on and on with the rest of the story because it just gets worse and worse. DO NOT ORDER FROM THEM!!!!!"

"Our patio furniture arrived 1 week earlier than we expected which was great since we had planned a backyard party and didn't think we'd get our order in time. But we did and it fit perfectly and looks like furniture costing a lot more than we paid. My wife and I were a little hesitant at first after seeing some negative reviews but our experience has been great. I know sometimes only the negative stuff gets on sites like this so I wanted to give this company a big THANK YOU. You've got 2 fans in Dallas, TX"

"I think a good sign of great customer service is how a company deals with an issue when things to do not go right.
Each and every individual i spoke to was helpful, informative and courteous, even in the face of my frustration.
Julie, Tonya & Lisa resolved all of my issues, some were external like shipping and I had my total order in under 10 days. I ordered on the 9th. Well done, I was sceptical, but the product is great and the customer service rocked! Do not hesitate to buy products from this company. If things do go wrong you can be assured they will deal with it in a timely professional manner."

"DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!! STAY AWAY!!!!!!!
I ORDERED OVER 5,000 WORTH OF PATIO FURNITURE AND STILL HAVE NOT RECEIVED ALL OF MY ORDER. DELIVERY WAS LEFT ON MY DRIVEWAY WHILE I WAS AT WORK. I AM MISSING SEVERAL PIECES AND THE OWNER JENNIFER WILL NOT REPLACE. IT HAS BEEN OVER 4 MONTHS. THE REP I
USED WAS ALICIA AND SHE WAS COMPLETELY UNRESPONSIVE AFTER RUNNING MY CREDIT CARD!!!!!!!!
DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!! STAY AWAY!!!!!!!
"

"I ordered an 11 piece outdoor patio set. When I unpacked the order 2 of the pieces were damaged. The company will not issue a replacement for them. I had the Havana Outdoor Patio Set (3B-YC024-A13810) delivered on May 9, 2012. My order number with designfurnishings.com is #1887. I have tried to resolve this issue directly with the company since May 10th but as of today May 30th I am not getting an adequate response which is why I am filing this complaint. The delivery occurred in the morning and the shipment contained 5 large boxes. The exterior of the boxes did not show any sign of damage so I accepted the delivery and went to work. I unpacked the order when I got home from work that afternoon and discovered that the coffee table and one of my club chairs were damaged inside of the box. I immediately called Design Furnishings that day and let them know that I would be filing an online claim form and providing them with pictures of the damage. After filing my claim form it took over two weeks to get in touch with my claim consultant, Jennifer. I was getting the run around everytime that I called. I called everyday at least twice a day and was told that Jennifer was not in yet, on another call, in a meeting, ect. Finally, when I did get in touch with her she indicated that they would issue a $75 credit for my broken glass on the coffee table but that I would have to pay to ship the club chair back and get a new one sent to me. This is an unacceptable response in my opinion. I have paid $2409 for this set and I have not recieved a complete set in my opinion. It is not my fault that there was damage inside of the boxes during shipping and I should not have to incur additional expense to get replacements for the damaged items I recieved. I submitted my claim for within 48 hours like the designfurnishings.com website says I should do but the company is not honoring my request. They should ship me out a new coffee table and club chair to complete my set and upon inspection of the items I will gladly ship the defective pieces back to them with the same carrier. However, that is not a cost that I should be required to pay. This company has made no attempt to make the customer happy and they are not customer service oriented at all. In addition to my damaged items that I recieved, the cushions on the set was also shipped in the wrong color. I ordered my set in Taupe and an additional set of covers in Henna Spice. However, the set I recieved is the Sand color covers. And apparently the Taupe and Henna Spice covers are on back-order but I doubt that I will ever see them based on the level of customer service that I have recieved so far. If I had known this was the level of customer service that I would receive then I would have ordered a patio set from a different company. I understand that when shipping items across the county from California to Maryland that there is a possibility that an item may be damaged. I would expect when this occurs that the company would do everything possible to get the customer the product that they ordered.

DO NOT ORDER FROM THIS COMPANY. THEY DO NOT VALUE YOU AS A CUSTOMER AND ONCE THEY HAVE YOUR MONEY THEY WILL NOT HELP YOU IF YOU HAVE AN ISSUE. SPEND YOUR MONEY WITH A COMPANY THAT APPRECIATES YOUR BUSINESS."

"We had a horrible experience with Design Furnishings. When we finally received our order (it took forever) there were cushion that were missing. It has been almost 12 months and we still don't have those missing cushions. Within 2 weeks of receiving the order, our red cushions were fading badly. They now look ten years old. The quality is subpar at best. When they finally responded to our missing cushion request, we reminded them about the fading. They wouldn't do anything about it. They were going to send us the new missing cushions that wouldn't match the old faded cushions. Their comment was that now the cushions were one year old...yes, but that is how long it took to chase them down.

Be careful, that so-called lifetime guarantee doesn't cover fading, even after two days. At least that is what the last rep said to us.

Trying to get ahold of this company is a joke. They tell you that they will call you back but that never happens. Then they stop taking your calls because they have caller ID. When we called from another line, they answered right away. Seriously?

It isn't as if we didn't spend enough money with this company. We bought two outdoor huge sectionals. You would think that would be worthy of a return phone call.

If I were you, I would buy from someone else."

"I found this company on Craigslist and read the reviews and I was more than hesitant. Instead of placing my order online I called to make sure what we wanted was in stock. The color we wanted wasn't but they offered to send us a different color and then follow up with the cushion colors we wanted "Taupe". Taupe was on back order but we actually recieved those cushion covers two days before the couches came. The couches were exactly as advertised and very comfortable. I'm completely happy with our purchase and Tonia in customer care was great and followed up with me several times. Great prices and great furniture. With some of the other complaints I would suggest calling Tonia to make sure they have what you want in stock, my best guess is it's not the company that has problems it's the website that's not up to date with what they have in stock."

"Very unhappy and would never buy from them again. Ordered 2 barstools that on website said shipping 2-3 days. This order was Nov. 19th. I just received shipment on Friday 16 December. Received numerous emails saying shipping Dec 9th then Dec 16th then got an email saying shipment came in to them severly damaged on 9th Dec and were reordering then 2 days later get notice item being shipped. Guess what I get the severly damaged box. Note from company said "do not sign for receipt of shipment until you have inspected all boxes for damages. If there are damages to the boxes you must note on the the delivery slip in order to file a claim with Design Furnishings. Once noted the damages to bexes please sign for delivery. Any damages to boxes not noted at time of delivery will not be eligible for compensation/" Well, signaure was not required for delivery so of course they left at my door while I was at work. Never Never buy from them again...."