"Recently, I've had several negative experiences with this company. First and foremost, their customer service is subpar. I've been corresponding with them about a return and find them rude and quite difficult to deal with. Second, the shoes they list as "In Stock" on their site usually are not, and it takes the company a couple of weeks to let you know that they're out of the shoes you've tried to purchase (like the previous reviewer noted). Their website is almost impossible to navigate; the pictures are blurry and, recently, the pairs of shoes I've ordered look nothing like they do on the site. While I used to really like this company, within the past few years I've had much, much better shopping experiences at Nordstroms and barefoottess.com, two sites with a far better selection of larger sized shoes, better quality shoes, fairer return policies, and more cordial customer service teams.
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"Very nice selection displayed on their web site and the prices seem reasonable. However I had to cancel my when it had not shipped 19-days after I had placed the order. If they don't have the shoes in stock, it might be a three week wait."