"I ordered a water filter system and they wrote me with advice about purchasing a reverse osmosis system they had on sale which I didn't think we would be able to use because of the excess water being dumped into a septic tank. After their email we did more checking and found out a reverse osmosis would work so we ended up changing the order. They (Amy) wrote back and answered all my questions very quickly and professionally saying they were not able to change my digital order, but actually did send the reverse osmosis. I was notified when the shipment was sent and it arrived very quickly and was packed very well. I would recommend this company whole heartedly and would not hestitate doing business with them again."