"I placed an order with Diamond Organics a few days ago. About 15 minutes after placing my order (it was after hours, so I couldn't call them), I sent them an e-mail asking them to add one item to my order. As I just learned today, apparently they never did it.

The next day (Friday), they called and told me they were out of potatoes, and that they would call me back on Monday to let me know the availability. Over the weekend, I decided that I could do without the potatoes and wanted to substitute something else. So, I called and left them a message on Saturday. When I talked to one of their customer-service representatives today, she said she had no record of that information.

With Diamond Organics, don't ever send them an e-mail or leave them a message. It's like sending it to outer space. I don't know what their problem is, but I've certainly learned my lesson. It seems they are incapable of handling any information that isn't relayed directly over the phone to a representative. And when you call them, sometimes they place you on hold for a long time.

My order hasn't arrived yet, but I sure hope there aren't any further problems. "