"My husbands band is beautiful. We had to send both back, because the size was totally off. But that was our fault. Can't wait to get them back and to see how they look on. The only fault I could find was that I thought mine would sparkle alot more. But again maybe it will when I get it returned to me. The staff is awesome and so friendly, and that means alot. Word of mouth, travels alot faster then any other form of advertisement.I'm sure I'll be back. Thanks again. Kely"
"You have a wonderful product. My wife absolutely loved the ear rings. Customer service was fantastic. The ear rings were delivered on the date promised. I would have rated this five stars, except for the fact that my wife likes to store her ear rings in the ear ring box. The box was a piece of junk and has already fallen apart after 1 month. "
"The ring itself did not look like the one showed on the website. The style was the same but the stone had no shine at all. Very very dull. We notified customer service and they were very helpful. We returned the ring and got a refund with no issue. A little disappointed to have to pay for shipping twice. But overall not a bad experience. "
"Great company. Highly recommend. I had ordered an engagement ring but then decided it was too large after having it in person. The sales person was able to recommend better settings and sizes to fit our needs. They took back the original ring and gave full credit towards the new one. They took care of all shipping costs as well and even credited me back some of the difference since the new ring turned out to be less money. "
"This year was the first year my gf and I lived together, so I got her some earrings from Diamond Nexus. They were great quality, and she's loving them. Shipping was fast."
"They claim that they are not CZs but the weight matches exactly to a CZ with no difference in comparison.
To say they are other than a CZ is nothing short of lying."
"Aside from him losing the first pair I bought him, I decided for Christmas to buy another set. He loves them...he wears them all the time. His only complaint is he wishes the back to his earrings were gold. He has sensitive skin, so anything not gold or not silver will bother him. "
"I bought some small earrings set in 14k to get a good look at the stones because I had recently been given a large, 3 carat pear ring called 'Fiorenza' that I wanted to have modified. I wanted to see if the product was as good as advertised or just another version of CZ so I thought that if I bought some direct product, I would have a good idea of whether or not I wanted them to work on this ring I had acquired. They absolutely refused to give me a quote unless I had the name and personal details of the person that made the original purchase. Well, I don't have that because the boyfriend that gave my sister the ring is no longer around. I can't believe that I couldn't even get a proper quote for replacement stones. And the reason the stones need replaced? They're scratched and chipped. Save your money and buy a moissanite. I would be hard pressed to buy from this company again. I had a bad experience with the online chat - couldn't get a supervisor to answer questions - just poor all around. "
"the hole experience was great, the items purchased were beautiful and its safe to say I will be buying from them again ."
"I am not that excited with the rings I purchased. The larger stone still appears 'foggy' to me."
"We have purchased many items from Diamond Nexus over the years. Each one is more breathtaking than the last. The sparkle is the best by far, and the price cannot be beat! Me and my wife adore the looks and the attention all of the jewelry brings!! "
"Diamond nexus delivered before Christmas. .and was the best gift ever!!
the quality and vibrancy of the rings is absolutely amazing "
"They were great even when we exchanged. Was quick and simple."
"Fast shipping and the earrings were beautiful!"
"They dropped the ball on me big time. It took them over three weeks to ship my Finances ring. I bought it for Christmas but it didn't show. On Christmas morning I explained to the entire family and ended up giving her a picture of the ring... disappointing. They told me the ring would be there Dec. 30th so I thought OK I'll plan on giving it to her for New Years Eve. I planned it all out had this big romantic weekend bought and payed for. I emailed customer service on the 28th and asked them for a shipping update (Its a little scary having so much money just floating in the mail somewhere for three weeks) well, they never answered me. I emailed them again on the 29th and again no answer. Finally on the evening of the 29th I got a shipping update from the shipping company that said it would be delivered on Jan. 5th... So there goes my plans for New Years. Everything I read about Diamond Nexus said "excellent customer service" nd how much they prided themselves on themselves. I know this I'm not buying the wedding ring from them. The ring was beautiful. She's had so many compliments on it and we are happy with it but we are extremely unhappy with their customer service and shipping promises. Oh yeah the ring was supposed to be shipped within four days... it took 19"