"I would have purchased the highest grade of this stone had I known it was an option"
"My husband replaced my engagement ring/wedding band I'd been wearing 32 years for Christmas with a beautiful ring, but it wasn't a traditional setting, so I exchanged it. The people at Diamond Nexus were all extremely courteous and knowledgable, the return/exchange policy is very generous and the process incredibly efficient. I now have Fifth Avenue in 3 carats and I love it! The band was diminutive, so I am in the process of exchanging it for the Gwyneth band, which is very versatile. Again on this exchange the people and process have been wonderful, and I'm thrilled with the rings I'll be wearing for the rest of my life!"
"Just love the fact that I'm purchasing "green" diamonds!!! Wouldn't have it any other way and Diamond Nexus DELIVERS!!! Have many pieces I wear all the time and am complimented on them every day."
"Diamond Nexus has great customer service and great products!! I recommend them to everyone. I ordered a pendant and a ring from them and I love them both!! I have received a lot of compliments.
If you want good quality jewelry for a cheaper price than the conventional jewelry store please shop Diamond Nexus!! They are the best!!"
"I believe they over delivered, I think they knew they would. Great price, great diamond studs and real gold. Yes! A Win Win."
"Very satisfied ring looks great"
"I was extremely cautious and a bit pessimistic about buying this type of product online. But I just didn't want to buy questionable "real" diamond products, and I didn't want to spend one minute in a chain jewelry store being sold. Only after having a clear picture of Diamond Nexus's reputation for service and quality did I proceed. The product descriptions were spot on and, within the expected timeframe, the beautiful jewelry was delivered in a very nice presentation. Excellent, excellent, excellent. Will shop with them again."
"Satisfied with product and shipping."
"The communication was great. The box it came in was great. She loved the earrings!"
"Everything arrived on time and so far is holding up well"
"Great return and exchange, seemless"
"Ordered size Wife thought she wanted. Product came on time, perfectly packaged. Then she said she'd like to move up in size. That's when the Nexus process fell apart. Emailed me a form for service that doesn't cover exchanges. Whole thing was confusing. I had to write all over the poor form and what I wrote was misunderstood. Since the form covered service, it said they return the diamonds in a pouch. I wanted the excellent box the rest ones came in. Apparently, that stopped the wheels of progress because I had to call to inquire when. They handled it, but what if I didn't call?"
"I bought the heart shaped diamond earrings, and was given a shipment day of Tuesday. I got the 2 day shipping, so took the day off work that Thursday to make sure I was home to sign for them. Tuesday came and late that day I received an email stating they did not get shipped, so I was being upgraded to overnight shipping to keep them on time. I thanked them for the email and the upgrade to keep things on time. Wednesday came, and I received a tracking number, except it was for 2 day shipping. I emailed to ask what was going on and received no response. Thursday I got an email back stating they were sorry, but they had shipped 2 day instead of next day. I had to take a second day off work to make sure I was home to sign for them Friday. $600+ of lost wages to receive these earrings, and the best they could do was offer me 30% off a future order. The problem with that is there will never be a future order. If you're a stay at home parent who can sit at home waiting for a shipment, definitely order from them, the earrings are great. Otherwise, I'd stay far away, and go with a reputable company that can ship on time."
"Totally awed by the necklace..was more than I expected although I should have know because I had purchased other items in past years and was impressed with the quality..you people have not changed and still deliver!"
"Excellent company to do bidness with LOL! Seriously we are very happy with our purchase from you guys. Excellent quality and product shipped a day before it was promised to ship."