"I ordered the Valencia 3.04 center princess cut diamond ring and I had it for barely 3 weeks before there was a chip in the center stone and lots of scratches on the band of the ring already. I know I am not that rough on my rings, my first wedding set has lasted 6.5 years just fine. I got a quick reply for the repair which was nice but i was told to send it directly to a certain customer service director so she could personally check the stone. When I reached back out to the employee to find out why she thought it had chipped she did not answer. It's been four days and she still hasn't contacted me. I would like to know why the stone chipped and if this low-quality fragile ring is what I should expect. It's sad because I love the ring and received many compliments. Am I going to only get to wear it on special occasions because it's so fragile?!?!"
"I received the ring I ordered from Diamond Nexus two weeks ago and I still cannot stop looking at it. The stone sparkles like crazy and the 14k White Gold band is perfect. It is beautiful, no one will ever guess that it is not a real diamond. I ordered another ring initially and did not like the way it looked on my hand. I called Nexus Diamond customer service, told them that I wanted to exchange the ring and within 10 minutes they had the return set up and the new ring on order for me. No hassles at all. The new ring arrived on the exact day they said it would. I highly recommend Diamond Nexus"
"My solitaire earrings arrived quickly and they are as beautiful as promised. They came in a beautiful box and I couldn't be happier with them. They not only look fabulous but they are comfortable and secure. I will definitely order from them again. "
"DNL always delivers on an amazing product and great customer service. Since I found DNL years and years ago...it's the only jewelry I buy now for myself and for family members.
Thanks DNL!"
"It's a beautiful ring, however I've only had it just over a month. We'll see how it holds up and then I'll put in another review."
"I've been more than thrilled with the team at Diamond Nexus. they are all really helpful and patient! "
"Thank you, love my earrings "
"I ordered the earrings for my wife's birthday, it took a bit longer than expected, but when they arrived they were beautiful. My wife loved them and I do plan to make future purchases for her through Diamond Nexus"
"I ordered a 1.49ctw round stone. At first I found it a little large but soon got used to it. It is a beautiful stone and hopefully believable to others"
"Please! do yourself a favor and do not buy anything from Diamond Nexus. I bought a ring from them with the understanding I could return it if I didn't like it. The ring is pretty but the gold is extremely thin towards the back of the ring. It appears to be very cheaply made.
When I tried to return the ring, they claimed the ring had been purchased "on sale" and sale items weren't returnable. The issue is my receipt doesn't state that the ring was on sale but their copy of the same receipt has "this item is not returnable" superimposed in red on the same invoice. I would never have purchased something so expensive if it weren't returnable. Fortunately I contacted the good people at Discover and filed a dispute so Diamond Nexus will not be paid.
When I spoke with their customer service people, I got the impression this practice was business as usual for them. Don't let this happen to you. "
"I purchased my DN on sale. The ring itself is beautiful so far (haven't had enough wear time to truly judge).
My complaint is with policies on shipping not being "in your face" when ordering. I live in a border town in Canada and had I noticed their shipping policies I would have gotten the ring shipped to the border city instead of to my home town. I got hit for another $70 in customs fees.
I believe that there should be something at the checkout when you are purchasing a product that indicates that you will be responsible for any duties or customs."
"Great service! Explain several options for me and I live the Jillian ring!"
"i haven't seen a person so happy before, after i proposed with that beautiful ring to my girl, her eyes are more shinny now and her smile stay every moment, after one month she just said she cant believe it, that every single day she looks at her hand and just contemplate it, loving the ring much more every time.
With a great Customer service who answered all my questions, help me to decide and trade me not as a client, they trade as a friend, Great payment services, Fast shipping.
Thank Your Diamond Nexus "
"When the ring came in, in that beutiful box I opened it and the light in the box just showed the quality and detail of the ring totally gorgeous!!"
"I took my newly purchased engagement set to a jeweler. In comparison to the diamonds in the jewelry cases mine looks flat and doesn't shine. Very disappointing. Would not recommend."