"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"I’ve used Blick for 25 years. It’s the first place I go to for supplies."
"I found all the products I needed on the website, and all were at competitive pricing. But it took forever to ship, and it seemed to be delayed often. Could be FedEx's issue. I'd recommend another shipper, like UPS, or USPS. I would love more communication on estimate of when shipped out, and when it should arrive, and if there are any delays."
"I received my order in a prompt time. Website was very easy to use, and I wanted one of everything!"
"I placed the order in early Jan. It shipped the 5th. Today is the 21st and nothing has arrived and no info on expected day of arrival. Not sure why I would get a survey about my experience when the order has not bee received. "
"Good value and wonderful selection s but delivery dates keep changed.
"
"I will go to my THIRD class tomorrow without the supplies I ordered from you 20 days ago. You keep sending me email messages - “It’s on the way!” It’s not. I will be leaving after class tomorrow to go to an art supply store to order supplies I have already paid you to send me. Once again, I will be borrowing class supplies (from complete strangers) who have been more reliable than your company. It’s embarrassing but necessary. From Amazon to Wayfare everyone has no problem delivering orders to my address.
Very Unhappy, Paul McDaniel"
"My order came earlier than predicted and I really appreciate the reduced shipping costs due to the size of my order. If free shipping ever comes I'll be elated!"
"Always great. Website seems to have improved "
"My first order was lost A replacement order has not yet arrived Your service is slow."
"Amazingly well packed to ship, but small slice in one of the good papers"
"My shipment box arrived with a broken bottle of medium and non of the paint I ordered. I will not be a customer of Blick again "
"Ordered a few things. But I didn't find everything I wanted"
"as i monitored my order of glazes one carton of my order was damaged during shipping and was not deliverable; i called Blick Art Materials and they reshipped the contents of the damaged package
i have also ordered drawing and painting supplies from them for many years"
"Shipping might have been a little faster but the time wasn’t unreasonable given it was the holidays. Product was packed well and was a great price/quality !
Thanks,
Doug"
“Thanks for picking Blick! We appreciate your support!”
"Was unsure about which product was best for my project. "
A rep from Blick Art Materials, GarnetLea, has responded:
“We appreciate your feedback! Upon review, your order was delivered on the estimated date that you were provided at checkout. We do offer more expedited shipping options, you can view them here: https://www.dickblick.com/customer-service/shipping/#expedited-shipping-charges”