"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"The website is very easy to use and every item I needed was available. Great Experience!"
"Very pleasant and no hassle!"
"Delivery was on time. Great product"
"Title states it all, no more to add!"
"This is my second time ordering from Blick and I am very impressed. The shipping is super fast and the products are exactly as described. They had a back order on my last order and as soon as it was back in stock they shipped it out. I will continue to use Blick for all of my art needs."
"Great customer service! Great prices. Everything I need."
"It was good .the product quality is good. "
"Love **** Blick. Staff is always helpful, the website is easy to navigate and they always fix problems when they arise. I have been shopping with this company for many years. "
"I've been ordering from Blick for a number of years now and they've never let me down. The website is easy to use, there are many product choices, and the rare times I had to contact customer service, the problem was quickly rectified. "
"Fast and correct that's what counts "
"Wil be a lifetime customer! Great prices, quick delivery, packed perfectly!"
"expensive, slower than Lada full of elephants going uphill, and about as reliable as a Russian automobile. Just a guess, but they'll likely start flinging orders from a trebuchet so they can keep up with the times. If ya call em, you'll want to make sure your in a quiet closet and have your phone hooked up to an amplifier so you can hear the whispering service agent tell you they don't know."
“Thanks for your feedback! We're sorry that your experience with us was less than satisfactory. Our records show that your order arrived many days sooner than you were quoted at the time of order, including an item that was on backorder. If you would like to explore more expedited options for your future orders, you can do so here: https://www.dickblick.com/customer-service/shipping/#expedited-shipping-charges.”
"I received a gift card for my art program fundraiser that I used to buy materials. I was worried that materials wouldn't arrive until right before the event, but items were delivered 2-3 weeks before the delivery date I was given at the time of ordering."
"It took almost 3 wks to get my order. When I did, 3 of the 6 pens were not putting out adequate ink for ink drawings"
"Ordering was easy but unfortunately my purchase was not packed with care. I ordered a tube of paint that was not in its packaging and came slightly squished. One of my watercolor brushes came without a protective cap so a few hairs were damaged. This was my first experience ordering with Blick. Nothing was damaged to the point of being returned, it was just disappointing. "
“We are sorry that your order arrived in such a state. We thank you for the feedback regarding the packaging of your order. Your feedback is invaluable to us, and your comments will be forwarded to our packaging management team. Please know we are actively working on our packaging and are committed to improving. We do ship thousands of packages a day successfully but recognize there are situations where we can improve.
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A rep from Blick Art Materials, AngelicaElizabeth, has responded:
“Thank you for your feedback. We always enjoy hearing from our satisfied customers! We look forward to serving you again in the future. ”