"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"Why don't I qualify for it."
"My gallon size LG-11 glaze was delivered with the rest of my order but the lid had been shattered in transit. Customer Service responded quickly and politely. I received a new cap for the glaze and I'm quite pleased with the response. Thanks Customer Service."
"Upon a friend's recommendation I ordered 4 bags of Pottery plaster for mold making. I received a broken box with leaking plaster. My friend said that her box was fine and that the plaster she received was double bagged, The plaster that I received was in a single bag. The weight of the plaster in the flimsy box caused the plaster to leak slightly from the bags as it was being shipped. In the empty space those plastic pillows were used which by the time they arrived were deflated due to the weight of the plaster.
I am ok with the product but would recommend a better protocol for shipping heavy plaster.
"
"Great customer service and great prices."
"Excellent packaging, canvas in perfect condition, price fair and received in timely manner. Thank you!"
"I had two separate issues, which is unusual. Both were resolved quickly and items replaced. Thank you Blick Customer Service!!"
"You can always trust Blick, they always has the best prices and top quality products. They also have the best customer service and the fastest shipping!"
"Very fast shipment. As usual, quality product!"
"I needed grit for a mosaic and could not find any locally. While researching mosaic grout I found Bricks. They had not just grey, but white and black grout! The sanded grout is beautiful and my mosaic projects look amazing. Bricks also carries the tile glue I use! Shipping cost was reasonable. Price was competitive and shipping was quick. I was also impressed with how well the box was packed. Finally. I found a supplier for the materials I need to continue doing what I love doing, working with Mexican terracotta tiles. "
"I did not know the canvas boards were a cardboard core and 5 of them warped after doing a liquid acrylic pour. I now know to spray paint them first! Otherwise all arrived as expected, nothing damaged and I am continuing to do my pours. "
"Easy to reorder , buying simple..."
"Having been with a general contractor as a project manager / executive for 45 years and retired recently, I have used mechanical pencils all day every day my entire career. I have always looked for something better than the norm as the reloading and keeping the lead from getting broken or stuck during use was a constant hassle. The auto lead action and retraction of the tip on your pencils is absolutely excellent. I still use mechanical pencils as my primary writing tool and so am happy with these pencils; I sure wish I had use of this particular pencil or something similar all those years managing construction projects. They are so good that I am surprised you do not market to office supply firms. I only found them after searching online for just such an improved product."
“Thank you for your feedback! We're happy to have been able to supply the mechanical pencils you needed!”
"Delivery fine. It just too longer than I thought it would. That's not totally Blick's fault.
"
"I loved that I could buy individual pencils and charcoal, etc. I could only find sets of drawing pencils at other stores, and the sets would also not have certain pencils that I needed but I could find them here!"
"I rely on Blick for all my needs as an artist. I usually order online,which is generally fairly easy to do."
A rep from Blick Art Materials, GarnetLea, has responded:
“I am sorry that your order arrived in such a state. We thank you for the feedback regarding the packaging of your order. Your feedback is invaluable to us, and your comments will be forwarded to our packaging management team. Please know we are actively working on our packaging and are committed to improving. We do ship thousands of packages a day successfully but recognize there are situations where we can improve. ”