"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"I bought 4 things for a Christmas present. 2 showed up no word on the other 2. When I inquired? I was told that one of the items won't be in stock until mid january. So now I'm waiting for these items to be shipped to me so that I can pay more to ship them to their recipient. And I still don't know when they will arrive. This is not what I used to expect of **** Blick."
"Painting The place I get my painting is from Blick "
"Never had problems with what I’ve ordered. Supplies come neat as new."
"Prices overall (especially sales) and selection are tops. But when I ordered a Christmas gift for my wife, the delivery date given was Dec. 25, which made no sense (no one in the IS makes regular deliveries on Christmas!)
Sure enough, the day after, I checked the site for delivery status and it said January 3rd. No delivery. I checked again and the item was “on reorder” and moved up another week! How would they not know it wasn’t available when I ordered it? They need a better inventory management system. And a better treatment of customers."
“Thank you for your feedback! We are sorry for any delay that holiday shipping caused in receiving your items. Our records show that two items on your order were on backorder when it was placed. This was noted on the product page, in the cart and on your email confirmation. We provide approximate dates whenever possible for when an item will come back into stock. If you have any questions regarding shipping, item status or anything else with your order, please reach out to our Customer Service agents. They're happy to assist you with any issues related to your order. ”
"Ordering online was hassle free. Shipping is fast. "
"Very helpful staff made trip enjoyable"
"Not much to say really, other than terrific!!! I’m now stocked up on my art supplies, and ready to roll!!! Nothing but quality!!!"
"Always buy my art supplies from Blick! Great selection and price and top notch customer service!"
"Blick always comes through. Fast service and amazing products. Their artist acrylics and master series brushes are among my favorites. And their heavyweight cotton canvas is second to none!"
"Good prices fast shipping totally satisfied "
"I ordered supplies as part of my grandson's Xmas gift and I ordered late. Not only did Blick have everything he wanted but I got delivery in more than enough time for the holiday. Love this store"
"ordered online and came right away. no issues. thanks! "
"Blick had all the little parts and pieces I needed to refurbish my sets of colors and nibs. The order was quick and easy and resonably priced."
"Items were high quality. Been a customer since 2000!"
"I am a prolific art journalist and teacher, paint pens are my #1 tools. I've tried them all over the years, and hands down PEBEO is the best! I went to my local Blicks in Pasadena and they've just done a gorgeous remodel, and in so doing, they are stopping carrying PEBEO paint pens. Went on line and boom! Got 'em!
I also ordered a full set of the fat Stabilo pencil crayons and I'm delighted! I know my students will be too.
"
A rep from Blick Art Materials, GarnetLea, has responded:
“Thank you for your feedback! We're sorry for the delay that you have experienced. At the time of order, there were two items that were out of stock. This was noted on the item page, in the cart and on your order confirmation email. We strive to keep item quantities as up-to-date as possible and to notify the customer if something is not available at the time of checkout. We see that these items are now on their way to you. ”