"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"I love ordering from Blick. Good selection, good prices, and quick delivery -- can't beat it. "
"Gouache arrived on time, as Blick orders always do."
"Your materials are top notch"
"They are my go to art products and the quality is comparable to the brand-name products that sip beside them on the shelf"
"The books are great and will use them in the future. Good information in them. The easel is sturdy and well made - disappointed it did not come with a carrying case , and instructions on how to set it up. I know it seems easy to set up, but if you are new to easels , it can be a challenge."
"Completely satisfied each step of the way, from ordering, shipping, arrival, set-up, usage. Very pleased!"
"Love these paints, quick to ship too!"
"Everything we have ordered is EXCELLENT!"
"I have been shopping with Blick for many years. I can always count on them for fast, fairly priced, excellent quality art supplies. "
"We requested a catalog three times - still no catalog. Not sent with orders nor separately."
"I only needed matboard. They had the right size (half sheets) and a great variety of colors. "
"I have ordered a few times, and I get my stuff right away. I am within driving distance, but I am old, and I color a lot, so I can't drive down there everyday. Your prices are very good, and I am a happy shopper. "
"Very pigmented. I purchased the 72 set and the skin tones because I do mostly portraits. Blended nicely. Also, kept a sharp point and no broken tips. "
"My order arrived SO QUICKLY! As I have come to expect, everything was there and well packaged."
"I ordered an item that says it was in stock and upon paying for the order it said inventory confirmed and being held for the order. Then two weeks later I find out it was actually out of stock and they kept the $100 card hold on my account on top of charging me for the rest of the order that was actually in stock. Probably the most frustrating order experience I've had in a while. I still haven't heard whether they have the item even though the estimated time that they would have it was 2 weeks ago. "
A rep from Blick Art Materials, GarnetLea, has responded:
“Thank you for your feedback! We're so sorry for the frustration that you had experienced. The charge that you are referring to is a temporary hold for the entire amount of the order that is generated at the time of sale. This hold will eventually drop off of your account. The amount of time that it takes for the authorization to drop off is dependent upon your financial institution. If an order is a partial shipment, you are not charged for any unshipped items until they leave our warehouse. If you have any questions regarding your order, including any items that may be on backorder, please reach out to our Customer Service group. You can find their contact information here: https://www.dickblick.com/customer-service/contact-us/”