"Caution: DO NOT BUY FROM THIS STORE. Purchased a 50" DLP advertised as NEW on website. I called and asked if tv was refurbed and told no. TV came in New Samsung box, not anywhere did it say refurbed. I found out by calling Samsung Tech Support.When I called Digital Kings they tried to Bait and Switch me. After shipping the TV back they tried to tell me the tv was damaged when it got back to them (I took pictures of the box after being loaded by shipper). I called every couple of days trying to get my refund, and it was always some story. I had to dispute it with American Express and received a full refund. I wish I had learned about this site before this."
"The LCD TV i saw online on their website was 740, i thought what a great deal! so I bought it with tax,shipping, etc. it comes out to be 830, so i thought i'd get my tv in a week no problem. Their sales person called the next day and asked me to confirm, I said great,that means I can get my tv soon, so I called and somehow my total is $960, 130 bucks higher than my online price, they said it was shipping insurance, and extra cables, that is just great, the guy realized that i was not content, and he offered the final price of $955. I will never do business with this place again. DO NOT buy from this place."
"I purchased what was listed on their website as a "Brand New, Factory Sealed" television that was supposed to come with a "1 year manufacturer warranty"...
The product arrived to my house as Reconditioned! Not only that but the warranty was for 90 days instead of one year because of the fact it was refurbished.
When I got a hold of digitalkings, they acted as if I should have known it would be refurbished! After a few days of bugging them to fix it, they finally agreed to refund me a small sum of money to keep the product.
Besides the bait and switch that digitalkings pulled on me, they tacked on over $100 in "insurance" for shipping without my knowledge... NOWHERE on their website does it say that will be charged!
Also, their 3-5 day shipping is a joke - when they say it will arrive in 3 to 5 days, what they mean is it will arrive in your city on that date but then the shipping company has to notify you in order to make an appointment for them to deliver it to you.
Beware that their products are reconditioned and not new as listed... if you have purchased from them, find the serial number on your item and call the manufacturer directly - they will be able to pull the info on it.
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"Put an order in on Sept 9 and paid extra to have it shipped "within 5 working days." Called today, September 22, and asked where my Panasonic Plasma was and the guy said "Uh, we haven't received them yet."
When I asked "Why did you tell me they were in stock?" he had some b.s. reply.
HORRIBLE company and a waste of my time. I would highly advise using them. Going to use another company now, stay tuned for my feedback.
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"Terrible company!!! DO NOT ORDER!!! WARNING!!!!
I placed an order for a DLP television from them on July 30. I received an email confirmation and tracking number for shipping. This was a DHL tracking number that was going to be delivered on the 6 of August. The 7th rolls around and no TV, so I call DHL. DHL looks into the matter and finds that no TV was ever shipped just a label. WTF? So I call DIGITALKINGS (aka. worse company ever to do business with) and they do not have the TV from distributor. Ok, I can buy that, so I am told 2-3 days.
I call back (keep in mind that they will never call you if something is wrong, you have to call them) and they tell me the same B.S. and another 2-3 days. Well this happens another TWO times. Still no TV. TOTAL OF FOUR TIMES*!
I would never ever buy anything from this company. I cannot stress to you enough, how much this company sucks. Pro-Con list might help
PROs
-- They were close in geographical distance
-- Website looks neat, and clean
CONs
-- They will never call you if there is a problem
-- They do not take responsibility, and they will lie to you on phone. (Honestly, the first time I called he said they would look into right away, I did not think about it but he never took my order number or my name, I called back and they did not even care)
-- It is extremely hard to explain your thoughts to them, as they don’t comprehend the situation well it seems.
Current date is August 16 and it was just canceled. By the way they still dont have the tv and have no clue when they should get one, although when I first called on the 2nd they said they had it and it was shipping.
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