"So I ordered a custom computer at the start of December (December 4th). I really liked their website, options available. I paid in full ($2300) It is now February and I have not received my computer. They provide a helpful (in theory) update of the stages it's in. Stage 3 (out of 7 as of today). The only improvement from Stage 1 (money received) was after I called them and asked what they delay was - which they told me they were waiting for a power supply. There was no indication or alternatives were presented and then they claimed that had come in this week and they would begin assembling. Good I thought at least it's moving forward. That was three weeks ago and it is still at Stage 3. So I called them this weekend again. Told me it would likely be assembled this week. I asked why it wasn't assembled over the last three weeks when the parts were in, and they had no answer. This had twice more before I cancelled my order. Overall time wasted 10 weeks.

I get it, pandemics, holidays etc. But they are well over their maximum timeline for all 9 stages and it's still at stage 3. If it doesn't move this week I am going to cancel. They may provide a good product (since I haven't received it I can't comment on it) but horrible customer service and EXTREME delays which they seem to have no excuse for and don't try to work them out.

Would not recommend.

Also it looks like others have had the same problem. Wish I had read the Yelp reviews prior to ordering. I will update this... If no movement by Friday I will call and cancel my order.

Company can't seem to meet their requests on custom orders in a timely fashion and their customer service is awful. I wasted ten weeks with this useless company, I am writing this to make sure no one else does."

"I bought two custom computers from digital storm and they are awesome built and tested before you receive it. "

"I'm usually a dyi guy but with supply shortages across the world during a pandemic it has become hard to dyi your own next gen beast. Digital Storm is a highly regarded company I went to them with confidence and they built my dream pc with all the new parts I wanted and made it feel like I built myself I highly recommend these guys if you already thinking about it chances your gut told you too.... so listen to your gut and let them build your dream pc for you it's worth it thanks DS"

"I looked through multiple stores and sites and when I found digital storm it was refreshing to see what all they put into their site and computers. I was able to build a pc with ease and plenty of details. The service was great. Communication was on point and shipping was good even with Covid restrictions. Will shop here again!"

"The item that I ordered was receive in such a timely manner and my son loved it so much that we will definitely reorder soon. I recommend gamers mothers to purchase from this website."

"This is my 2nd Digital Storm PC. I bought my first one 10 years ago. Have had to swap out a hardrive and a video card over that time, but it's lasted that long. Just now getting to the point where I couldn't play the latest games because the CPU is getting too old. Had to upgrade. New PC rocks. Technical Support is fantastic too. Great knowing that if you ever have a problem, you get top notch support that help you through. Never had a problem that couldn't be resolved over the phone with them. "

"Excellent service from start to finish! Customer service was very responsive to any questions or concerns I had. The computer arrived well packaged and in great shape. Build quality and attention to detail was impeccable and the PC runs PERFECT and fantastically fast! It more then meets my expectations. I will defiantly be a return customer for future PC purchases. Thanks DigitalStorm!!"

"Just wanted to say these guys absolutely killed it on my build, iv never seen anything so amazing before especially with other companies like xidax and dell I would never go to them again. Digital storm cares about the pc as if it were their own and the packaging job is perfect you certainly don’t have to worry about getting your baby from the abusive shipping companies and end up having anything wrong with it. Mine arrived in 100% perfect shape I really wish I could post a picture because I totally would I am more then satisfied with my build absolutely great job digital storm "

"I've been a console gamer my whole life and finally decided to make the upgrade to a PC. This is one of the best decisions I have ever made. The process was relatively quick and the quality is amazing. My PC came exactly how I customized it and it is even better than I ever could have imagined. My gaming has been elevated to another level and I feel myself playing much better after making the switch. I would recommend making the switch from console to PC and would especially recommend purchasing from Digital Storm considering they are the best at what they do. "

"had a new pc built and delivered and they were just great. The box was packaged so well I almost couldn't get it out. There was no way it was getting damaged in shipping. The machine itself is beautiful and very fast. We will be buying another one as soon as we can"

"After 15 year my old system finally gave up and I had to purchase a new system. I did my research and chose Digital Storm to build my custom system. My decision to go with Digital Storm was not based on price but was based on build quality and features that came with the computer. I also did research concerning their customer service and I found that is was second to none. I purchased the Lumos because of its tempered glass and the ability to display the unit Upon receiving my new computer I was shocked on how great the system looked even before setting it up. As the unit came to life, I was speechless to see the attention to detail and how everything fits in the system. I took a picture of the unit and sent it to my brother. He was so impressed with my system, he ordered one yesterday. I'm looking for many years of play and work out of my new system. Hands down I would recommend Digital Storm.. "

"Switched from console to pc. Can't beleive I didn't do it sooner. It's a beautiful machine that performs beyond my expectations. I looked and compared for a while. Nothing comes close for the money performance wise. Now my brothers waiting for them to be back in stock in March so he can order his!!!"

"GREAT experience with this company. I dealt with this guy named John the whole way through the process and he kept me up to date on the building process. "

"I had never heard of Digital Storm until one of my friends mentioned it to me. I looked into it and read some reviews saying that Digital Storm compared to other companies is like a diamond compared to a rock. I decided to try them out and have been nothing but extremely impressed! My system is running flawlessly and looks way better than I could have hoped for. I even contacted Digital Storm at one point while my PC was being built and they were super nice and very helpful. I will definitely be doing business with Digital Storm again and love to show my friends what they built for me."

"I bought that as a gift for my son. Customer service was updating me daily via email about the product, technical check and then shipping.
First thing I noticed was the packaging. Clean, neat, beautiful. Needless to mention my son loves it. It has all the features and details you can ask for or think of. Oh and I love the colored lights.
I would highly recommend it if you’re shopping for one. "