"She answered all my questions and spent the right amount of time with me and offered options when necessary. Great way to furniture shop if you have an idea of what you want."
"I had placed an order on a Saturday, and on Sunday decided to add another item. I used the online chat and Fiona responded right away. I requested to have the other item shipped with my larger order so it would arrive at the same time and still take advantage of the free shipping. She said they would do that and placed the order for me right away. Fast service!"
"First time ordering a bedroom set online. Excellent service and great quality furniture. I was really impressed. Rey Pelayo did excellent job of keeping us informed. "
"The price of the item changed significantly right after placing the order, but the customer service refused to match their own price. The item hadn't even shipped yet. It took multiple requests and attempts for a response, but they took almost 20 days to refuse the request."
"Consistent and solid communication on my furniture purchase from REY PELAYO. Anyone ordered heavy furniture from the internet needs to have good expectations on how long the process truly takes and Rey did a great job of keeping constant communication and status updates."
"We are very pleased with our beautiful new bedrooom set....It's just what we wanted! Both the quality and finishes of the furniture are excellent. The men who delivered and assembled the set did a great job! They actually called and came a day earlier which was great.
We appreciate all that our success manager Ann did to communicate with us and ultimately coordinate our delivery. She did a wonderful job! I guess that's why they call her a "success" manager!
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"From the first contact with the Sales Department through multiple exchanges with Customer Service Manager, Rey Pelayo, the service was outstanding. There was a delay with delivery and they quickly resolved the issue and upgraded us to platinum white glove delivery. They provided us with beautiful, high quality furniture at a great price and exceptional service. We are thrilled!"
"We ordered a full set of bedroom furniture from Bedroom Furniture Discounts and received beautiful, well made quality furniture at the lowest price of any other company (we researched it for one month). Carissa was assigned as our "Success Manager" and followed our order from start to finish. Following the "white glove" delivery, she contacted us to ensure all went smoothly and that we were satisfied. Not only were we satisfied, we were super enthused with this purchase and are glad to know there are still companies that offer this type of customer service."
"During this time of covid, I shopped for furniture online. Spent a few thousand dollars after talking to Adrian and I don't regret it. Started my order with some trepidation, but have no regrets. Received my furniture with updates from Bella (?) and Rey every step of the way. It recently arrived in perfect condition. Delivery guys were great and helped me get the large bookcases in perfect location. Could not find the switch to turn on the bookcase display light and they contacted mfg for me and within a couple days I was all set. This company believes in communication and service. Highly recommend and will buy again from without hesitation!"
"Jenette is a great success manager! She kept in touch with me throughout the entire process and was always quickly responsive. Great service, great price for the sectional, and great quality. I would definitely buy from them again!"
"Great customer service, by far the best
Great price
I would not even consider another company"
"Sean was extremely helpful, patient and informative with my questions & navigation through the site. He sent links to my phone for quick reference and walked me through delivery options & protection plans in addition to my product inquiries. I must wait for my product to come in & am hopeful that it is all that it appears & is described to be, but I do have confidence that if I have any trouble, it will be handled in a professional and agreeable manner. Thank you Sean!"
"Found the furniture I was looking for.
Placed an online order, knowing it would take 6 to 8 weeks for delivery. We were kept up to date every 10 days with tracking.. Everything arrived at once with white glove delivery and placed where we wanted it. Couldn't ask for more. Thank you Rey Pelayo for making this a great experience. "
"Mervin kept me up to date on everything was very pleased "
"Sib Dela Pena Was a great customer service manger. He kept me updated and always replied quickly. Love my new bedroom suite!"