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Verified
5/5

2023-03-28

Beyond Excellent Customer Service!

"The best customer support encounter I have *ever* had. It was obvious he was sincere in wanting to help me with my issue.
Explained that, due to my Microsoft Home software product being out of stock, I was upgraded to full Microsoft Office Professional Corporate LTSC Edition free of chargre and patiently assisted me with activating it

My first purchase at Direct Deals. Consider me a customer for life. I will certainly refer my family and friends.
"

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Verified
5/5

2023-02-24

Excellent customer service.

"I have received software license keys without any issues for quite some time. Today I had a problem where I did not get my key. I sent an online support request and the issue was resolved promptly without issue. Directdeals.com is my go to site for Microsoft licensing."

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Verified
5/5

2023-02-07

Thank you directdeals!

"I was looking for a way to upgrade our SQL Server, but because of budget constraints, I had to look for something that was affordable. I found directdeals and I'm glad I did. they were very accommodating when I had questions. Thank you directdeals!"

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-02-07

very good customer service

"very good customer service. I had a problem with the server, I got in touch with the support team, and they helped me solve it very fast."

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-02-06

I would highly recommend DirectDeals.com

"I was looking for help with my business and found directdeals.com. I had a lot of questions and they answered them all. They are very friendly and professional and returned my calls at a time convenient for me. They were prompt in responding to my emails. I highly recommend them!"

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-02-04

suraj solved my problem very well

"I was so frustrated that i couldn't get the product to work, but Suraj was able to take care of it very easily. What a relief! thank you!"

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-01-22

Suraj

"Hello

I am very pleased with the product and the prompt professional service, which
was available to me during the weekend.

Thank you very much!
"

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-01-21

Suraj

"Very professional, helpful, and fast. Thank you"

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-01-20

Excellent Customer Service

"Windows 11 OEM key was not in the email. Contacted " Suraj " was there sent the Key at once. Great people to do business with.
Thanks " Suraj "
"

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-01-18

Suraj

"Very nice service and thanks"

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-01-18

Support help

"Ankush was very professional and was able to help me quickly. He knew everything to do and succeeded with my assistance quickly.
Steven
"

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
4/5

2023-01-08

Some glitches in purchase experience, eventually OK

"I am wary about purchasing software on-line, having had a very bad experience with PC Destination while back where I lost $69.99 as a result. So now I tried another software reseller 'Direct Deals' for purchase of Windows 10. However, when attempting to download Microsoft MediaCreationTool (free from MS) it repeatedly failed. I tried customer service, thinking they would not get back to be right away, since it was now 6pm on a Friday. To my surprise, Suraj instantly responded and provided support, eventually allowing me to bypass the Microsoft tool download and install the ISO file-based operating system using Nero DVD Creator (already on my system) instead. I felt I was in good hands, and customer support (Suraj) was there for me every step of the way! "

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Rep reply posted 2023-02-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-01-06

Suraj- great help

"He was quickly able to fix what I did wrong on the install. "

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Rep reply posted 2023-01-06
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review, Mike. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-01-06

A great solutions-oriented company with efficient customer service. Very, very happy!

"Directdeals dot com helped me acquire an older version of MS Office that was compatible with an older system, and when the Microsoft registration server started spitting out erroneous, counter-productive info, I emailed customer service. A person named Suraj got back to me straight away, and with technical expertise and patience, we worked to achieve the best possible outcome - crisis averted!

Will certainly buy again from this trustworthy company.

"

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Rep reply posted 2023-01-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review, Keith. We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”


Verified
5/5

2023-01-06

Great service

"Suraj, Was great help while i was having issues with fast response......"

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Rep reply posted 2023-01-07
A rep from Directdeals.com, DirectDeals1, has responded:

“Thanks for the review, We appreciate the business and look forward to working with you again soon. Thanks for trusting DirectDeals with your IT needs.”