"I ordered a knife and the shipper sent the wrong knife. The item number was correct on the form but the knife sent was one digit off. Not a problem, a Shipping label was sent and the correct knife was sent. There was an issue with the knife spring so I returned the item, and money refunded with no issues. I see no problem with the customer service. Read the details and you will have no problem. "
"The best price and fastest delivery of 4 knives ever.Best seller I found so far for inexpensive dirt cheap autos!"
"ordered over 40 knives only one clunker which I expect buying mostly cheap chinese switch-blades - its the only place to order as far as I am concerned "
" I read the reviews that others have wrote and i hesitated to buy from these people. After a couple days i decided to give them a try. BOY was I wrong not buying from these people in the past. I ordered 9 knives on Thursday and got them Saturday afternoon. When I opened the package i was impressed with the knives I ordered. They were perfect shape, nothing was wrong with them. So do not hesitate buying knives from these people, they will ship to you what you want and what you order , FAST. Its good to have a place like this, TRUSTWORTHY, to buy items that are hard to find. THANKS Direct Knife Sales , keep up the good work, there are people like myself that need you and you staff.
12/17/2022
Royce Yates/ Tennessee"
"Spent hours writing reviews, "
"Never had a chance to use the knife
its broken Will not come out or go back in on its own it just flops in-and-out"
""I have been ordering from this company for a few years and they always seem to help if i have any problems. they have great service and do a great job with answering emails and the phone. this place has some of the best pricing online for the knives they sell. the shipping is fast. i have read the reviews on here but after reading them i am not sure they are real reviews considering the great service i have always got from them. keep up the great work i will be coming back for more!""
"Ordered about 8 knives and one arrived broken. Called to see about a replacement and to get return instructions. Owner stated, "I am not responsible for defective knives. I am only the seller not the manufacturer." I was not only expected to ship the defective knife back at my expense, but would only receive a refund for the purchase price minus original shipping. Effectively paying shipping twice for a defective product. Do not buy from this unethical scammer."
"I got exactly what i ordered and quickly. They responded to my inquires in a timely manor they were very professional on the phone.
I will buy from them again.
Harvey Walker"
"Owner/Operator of this business is incredibly inept . . . He sells defective knives and REFUSES to give back shipping.
I ordered 8 inexpensive knives to give this guy a chance.
1. He didn't have one knife in stock, so he refunded me the cost of the knife (NOT THE SHIPPING even though he didn't ship the knife). Come on! How stupid does he think we are that we don't see he kept the shipping cost AND benefited due to me buying in bulk (although he prices the shipping on a PER knife basis). STRIKE 1.
2. He shipped a DEFECTIVE knife. The pin holding the spring mechanism was missing (GONE, NOT THERE, etc.). When I first took the knife out of the package, I didn't notice the pin was missing . . . It opened (ONCE!). The spring collapsed and the knife if stuck open. There's no way to close the knife. It's a piece of junk. STRIKE 2.
3. I spoke to the owner/operator/cheat and he said he can't check the knives before he ships because that would constitute "used." He said I can return the knife for a refund, but it would be at my expense. I said "WHAT"??? I called B.S. and he said literally . . . Do you order from Amazon? I said, "Yes." He told me that's the reason why I expect him to pay shipping. (???) He went on to say before Amazon, in the past, when you spent money on gas to go to Walmart to buy something and you returned it, Walmart did not give you gas money back for the return if it was defective. He said he operates the same way. He does not pay return shipping. He added a couple of times that he's a middle man and the manufacturers are responsible for defects . . . NOT HIM. STRIKE 3
I cursed him out and called him names he deserved and hung up extremely frustrated with this piece of s**t!
I'm keeping the defective knife and I'm making it my hobby to let people know what they are dealing with when you buy from Direct Knife Sales. If you still think you should buy from this guy, give him a phone call first to confirm his shipping practices on defective product. AND it is defective."
"I have been a customer of direct knife sales.com for many many years! I usually purchased two or three items every couple of months to add to my collection! As the old saying goes, "you get what you pay for, you buy cheap you get cheap! But that was never really an issue with me as a purchaser. The items I bought were as a collector not as an end-user out in the field! That is up until my last purchase where I received a defective item that wouldn't even work! I contacted the customer service number Direct knives.com had posted on the website and requested an RMA to return the defective item which Rich Keeton replied you do not need an RMA that is only if you received the incorrect item give me send the direct item back for full refund or exchange! So I promptly returned a defective item USPS tracking for the exact amount of $5 and waited 17 days as instructed on the website well three weeks later we still haven't received any word back from them and I had to call the number on a customer service site and ask hey my tracking says you got this thing back weeks ago where's my return money it was only then that he bother to take the time to return the money I explain to him about the $5 return shipping which you never answered Revenge deliberated back and forth over several emails to try guy to try to negotiate a $5 coupon towards my next purchase and he flatly refused time after time after time again! DON'T BUY FROM DIRECTKNIFESALES.COM"
"I can only echo other reviews you've read here.
Getting the knife (Frank B Stiletto) was just fine. However it was broken and dangerous, opening in my pocket. I discovered, same day as delivered, that the catch was broken and started the return process within the allotted time required in the not so friendly return policy. I even offered to exchange it, but they declined. They said that if it was broken they would refund it.
After receiving the knife back, they said it was "perfect" when it obviously was not, and continued arguing that the knife was fine.
I cannot accept a clearly broken and dangerous knife, and the return process has been designed to dis-incentivize returns, so again I have nothing to gain here. I was able to recreate the "misfire" many times and am disappointed that I couldn't keep this knife.
I told the seller that if they resell the knife, the next customer will probably cite the same issue I had and return it. I told them that it would be unsafe for them to resell it as well.
They even charged the 50.00 restock fee, so now I'm out shipping both ways and the 50 bucks.
If the seller wants to contact me to resolve the 50 dollar discrepancy, I'll be happy to update my review and share my honest experience with future buyers."
"The knife was delivered on time very well packaged exactly what I ordered
Will definitely buy from them again"
"This company was able to complete my order on an increasingly difficult, if not impossible, to find item. I am impressed!
"
"I ordered a few hundred dollars in knives from these guys and here is what i got. I got great service, very fast shipping and great quality products. When i called them on the phone the guy was very nice and very helpfull. I will for sure be coming back to get more. "