"It was delivered on time and per specs. Packaging was good"
"Great product at half the price of a local retailer."
"Very quick service. Well packaged."
"My Order arrived on time and was exactly what I wanted I am very pleased "
"Fast shipping! Great product! Excellent price!"
"First time installing track lighting.
I included a note that I was unsure if the parts I ordered would all work together to achieve the system I wanted to build.
Received a call from Direct-Lighting later in the day. They helped me revise my order so that all the parts were correct.
Went together easy and looks great!"
"Good prices. Fast service."
"We are pleased with the delivery service and the lighting fixtures we ordered."
"I liked that I could do it online and delivery was quicker than expected. "
"Easy order fast shipping. "
"took longer than expected and came in two different shipments "
"I ordered6 fixtures and light bulbs to go with. Several days passed and then I was notified you only had 4 of the 6, so I opted to get another color. They shipped and arrived w/o the bulbs. Called CS and after some time on hold the agent informed me oh my they must have forgotten to include the bubs. I informed the agent this was for a retail shop in down town Seattle and it was very important that we have them for a window display. She was less than helpful. I asked for rover night S&H and she refused. I then asked to speak with a manager and she allowed she was a manager and nothing could be shipped over night. I pushed since this was no my fault and at which time she got very aggressive and said we can 2nd day them with a less than friendly voice.
I would expect a CS associates to have such an attitude given it was admittedly Direct Lightnings oversight to not ship my complete order. Pretty poor front facing CS team I'd say. I will shop elsewhere in the future."
"Been buying for years from this company"
"Quick, efficient and just what I needed."
"Love them, they look great and easy to install. a template for the hole would have made it easier."