"Not impressed. I ordered aloe min in early March. I received an email indicating that my purchase had shipped. When I contacted the company 3 weeks later because I had not received my purchase, the woman who answered my email indicated that they were fully aware that my product was in shipping limbo. Nothing had been done up to this point to retrieve the item - it seemed they thought maybe I would just forget I had ordered it? One week later I finally received my item. Really not impressed."
"These guys are simply awesome. they delivered on time and the products of were best quality!"
"I am very surprised to see that there is a review about this place and that the reviews are so high rated. I guess I wasn't so lucky. In fact I ordered a few things from this website to build my own HCG diet kit. I ordered my HCG else where and it came from India 2 weeks. However, my oder with Direct Line was split in 3 Shipments. First came the 2 Bacteriostatic Waters and 2 empty vials within 3 days. Then a week later the 200 ct alcohol pads. Now it's been 20 days since my order and I still haven't received the Needles needed to do my diet. The diet takes 30 days minimum! My vacation trip is a month and a half away. I've wasted a lot of time waiting.
Look, I know the needles I ordered were practically medical grade(1 1/2in Long 25gauge) not diabetic, but still 20 DAYS is ridiculous! The only thing customer service manager was willing to do, is sell me a box of smaller sized needles for Half price on top of what I've already payed. Thats way to many- like 200 needles. Anyways. I was very disappointed. To say that it's because I live out in California is not a good enough excuse. Prices are awesome, but not worth the wait."
"This was my first time ordering from Direct Line Medical. It was an off hour I was ordering at and I had a question. The life chat person did not know the answer but asked if I wanted a specialist to get back with me. I answered yes. The next morning first thing was an email with the answer to my question. THAT is what I call customer service. Will definitely be back for further needs in the future."
"Incredibly responsive customer service and expedited shipping at no extra cost. I would highly recommend this website to friends and wouldnt shop anywhere else going forward."
"Performed my first order with DirectLine when I needed supplies to be provided to me rather quickly. In the course of my order, I had to speak to a customer service representative, who went above and beyond in order to help me with my questions. I live in an apartment complex, so receiving my medical supplies through mail MUST be discreet, and DirectLine did not disappoint. Honestly, an A++ company any way you look at it. Look forward to making them my sole supplier for mail order health supplies."
"I will be a direct line customer for life. I have made multiple orders and have had ZERO issues. Everything shows up on time, well packaged and exactly as ordered. Prices are great and their website makes anything you need very easy to find. If I had to think of a complaint the only thing would be that their live chat windows pops up a little too quick and makes things hard to read on my tablet... but I can deal with that for the service they give!"
"Great products. Always shipped quickly with no hassles. Definitely recommend DirectLine!"
"I recently ordered from Direct Line Medical and my experience was very positive. They shipped out the product quickly and for a reasonable price. Product arrived well packaged and they even answered a question while I was on their website. Will shop again!"
"Love Direct Line. I get exactly what i need at a price i can afford and the shipping is extremely fast. Wouldn't shop anywhere else. Thanks "
"Great prices and lightning fast shipment of products. Items arrived well packaged and in perfect condition! Direct Line is a perfect example of an online business!"
"My supplier for BD needles and supplies for almost two years now. Love the new search feature. Outstanding service and fast shipping. Thanks."
"I ordered 98 dollars worth of items from direct line medical a couple months ago. The website was very easy to navigate and had everything I needed. The order process went smooth and my shipment arrived in 3 days. I was very surprised by how fast it arrived; I figured it would take the normal 7-10 business days. Everything was there that I ordered and I will do business with them again. Great company."
"I am very happy with the quick delivery and timely correspondance from the people at Direct Line Medical Supplies. They special order and drop-shipped my item causing no delay and informed me by email every step of the way. I will certainly recommend their products and service to all my friends and continue to order anything I might need from them."
"Shopping the site was easy,Everyhing arrived undamged and in a timely manner. I WILL CONTINUE USE AND REFER TO COLLEGES."