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Direct Sales Inc.

1 reviews
1.25 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
2/5

2006-02-06

"I placed an order for a CCTV camera with this seller. I had the following issues:
o Took over two weeks to deliver the item.
o I called their support to inquire about the item. The call went to voicemail - I left them a message to call me back or email me with status. No reply.
o I received a confirmation email that the item had shipped the day AFTER it arrived.
o The item was packed in a re-used TDK-CD box that was smashed like an accordian upon arrival.
o The item was simply dropped in this box with a a few scraps of newspaper - not enough to keep the item from getting bounced around.
o As a whole - the experience was very unprofessional.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
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Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site