"Purchased two fairly expensive badminton rackets from the site with the trust they would be delivered next day as promised on their web site.

5 days later - with no rackets and having contacted Direct Sports all I have is a curt email from their customer service taking no responsibility for the delay or giving any sense of empathy - apparently its DPD's .

Ultimately I'd like to do business with a company that takes the service of its customers seriously rather than pushing them off to chase some third party delivery.

- Extremely poor level of customer service.
- No accountability for ensuring items are delivered as promised.

I regularly purchase items on line - in this day and age its unfortunate to come across a company that trades online but is unwilling to take responsibility / have any level of empathy toward customer issues.

I would not recommend or purchase from this company again.
"