"Never received and Direct Vaccums Will Not Respond. Bought an item from Direct Vacuums through Ebay. They say they despatched it with Yodel (red flag immediately) Yodel say they delivered but have no tracking information, no photographs, no nothing. They even investigated and spoke to the driver and came back and said to go back to Direct Vacuums but they are ignoring all of my communications. Ebay refused to help because the tracking said delivered, They say have to have something Yodel on headed paper to say where it was delivered, but as yodel have no idea where it was delivered they cannot help, also they say that they cannot help me as I am not their customer Direct Vaccums is and they can only deal with them. My next course of action id county court,"

"I ordered vacuum 6 months ago and it just stopped working after 2 months. Did not ask for refund or exchange as I put it down to a one off. Ordered second vacuum and after 1 month it just stopped and gave me an electric shock resulting in a black blister.
These are cheap products but I know Trading Standards would be interested, as selling goods that are not fit for purpose is illegal, but selling dangerous products is another. No answer to phone calls or e-mail as yet.
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