"I called up discount luggage prior to placing my order. They answered all my questions and gave me suggestions. Afterwards I placed my order online on July 7, 2008. I am in the same state (California) as the company. I expected to get my order soon, however I did NOT expect to get it the next day with free ground shipping....and yet I did. I am very pleased with the company and I would use them again. Outstanding prices and great service."