"Took 2 Pistols In To Have Nightsights Installed Was Told They Would Be Done Early That Morning Went In At 1 And They Still Hadn't Been Touched He Insisted On Installing Them Right Then, Waited For Over a Hour Then Was Still Charged Full Price My Regular Time Is Worth Over $20 And O.T. $30 So Here I Am Waiting To Get My Pistols To Go Shooting A Extra Hour +, Next About A Month Later Ordered The GSG Firefly Was Told The Girl Who Sends In The Purchasing Invoice Was Gone That Day But Would Be In Soon And That It Would Be Ordered And Arrive Friday Once Again Was Ready To Go Shooting Went In To Pick Up My Pistol And Told It Still Hadn't Arrived Twice They Dropped The Ball And Never Again I Will Take Every Single Piece Of My Business Somewhere Else Anywhere Else ..."

"I was looking for a BCM GunFighter Mod4 charging handle, I saw they had one listed for pretty cheep and heard from a buddy they were an alright store so I figured why not order it from them. I should have expected to have issues as I had a bit of run around with their phone numbers when calling to find out what they charged to receive a lower receiver. They seemed like they wanted to get off the phone as quickly as possible.

Not thinking about that phone history, I placed my order on a Thursday (March 21st) mid day 13:00 (1pm) so there was time for them to process it as the site listed it as in stock. At the end of Friday I saw the status change from pending to processing (over 24 hrs to process one item for shipping?). Monday came and went with no change in my order status (over 48 hours to mail a charging handle?).

On Tuesday I decided to call so they have two public numbers at least. The first one is ***-***-**** this is the actual brick and mortar store the other ***-***-**** is listed on the shop website you would presume was the online shop phone number, I'm still not sure if it is or not.

The first time I called the number listed online a guy answered and I mentioned I was calling about canceling an order. He told me "It's hectic here I can call you back when I get 2 mins free" and asked for my name and number, I could tell in the background it was busy so I polity agreed. I gave him my information thinking I'd get a call back with in 1 hr, I'm still "waiting" for that call, 3 days later. I also sent an email asking to have my order canceled since I didn't think it shipped yet. I placed an order with a different online site that day hoping this one would be canceled.

After 2 hrs I tried to call back and got someone who answered the phone as "Insurance" then they told me I should call the physical stores phone number as they were one and the same. I called the physical store and asked at which point they gave me yet another number and name for the online store which I didn't even write as I was getting annoyed with them. I later received an email from a "personal" gmail account telling me they couldn't cancel the order the actual email with spelling errors and all was "Sir, We were unbale to cancel your order as it has alraedy been processed for shipping today. Discount Guns and Ammo".

I replied asking where it was shipping from and the answer was "The distributors warehouse in Reno NV." when I checked where the tracking number (USP) on UPS's site they say "Shipped from: Fort Worth, TX, US" maybe I failed at geography in school but isn't Reno, NV a total different city and state from Fort Worth, TX? At least know which state your distributors are located.

The package should be arriving tomorrow 7 business days after I placed the order. I won't be shopping with them again mainly because of the phone run around and it being hard to get in contact with them. Plus the shipping charge of $10 made the part cost the same amount as other sites who I know process and ship faster. Oh and the other order I placed from the different site arrived here already, it was shipped from CA so about the same distance.

The appeal I rated as Good just because some of their prices were reasonable. I'd avoid them at all costs after this experience."