"Price was 75% less than West Marine and delivery was super fast"

"Over the past three plus weeks I've sent several emails regarding the return of a water pump that does not fit my motor. I finally received a response on how to return the water pump so I replied asking if they could help me locate the right one and we can exchange it. It's been another week now and the only response I got is about how to return the water pump nothing about the correct pump for my motor. "

"Placed order and got confirmation and tracking number working a day. Tracking page showed Pre-shipment for a couple days so I got worried and checked reviews. After seeing these reviews I emailed the company and let them know that the tracking hadn’t changed for two days and asked if it was a problem with USPS. The next day the tracking updated but I never got a response. The package arrived 3 days later and the order was correct. Took a total of 7 days to receive order.

Roll the dice if you will, some reviews sound like horror stories. My experience wasn’t bad. Probably will be hesitant to order again just because of all the other reviews. Maybe I lucked out."

"Placed my order with Discount Marine Supplies for "in-stock" item. Discount Marine Supplies promptly charged my Discover Card. Over one week later I received someone else's order (wow, and it was used,dirty and not even what I ordered) . Mr Gray via email threw his Staff under the bus, claimed they were Green! Not my Monkey Not My Circus! You guessed it, it took a call to Discover Card to receive a pre-paid shipping label. Wow, another back-order on "return labels perhaps" .
If your looking for Bare Bones Service this is the place ? Well, they don't even do that right.

My replacement as expected ended up being less money , even beat the return label delivery, Discover Card took over with the refund. "

"I ordered the product and then reviewed the comments. I wasn't feeling too good about it after reading the reviews about DMS. I crossed my fingers and waited. Sure enough, the day before it was expected, it arrived on my doorstep. Looks like it will be a great addition to my pontoon boat. "

"I ordered two dock wheels for a total of $248. Only one wheel shipped. I submitted a contact request via the company web site (no phone number available). I was contact within 24 hours by Cristian Gray informing me of an temporary inventory shortage. The second wheel shipped via USPS Priority Mail the next day. I received the second wheel on time. "

"I placed a order for marine supplies for the amount of $187.76. The order was shipped late via UPS. When it finally was suppose to be delivered it was received at a completely different location than what is was shipped to. I contacted Discount Marine immediately but they ignored all the many emails and phone calls I made to them.
I finally contacted UPS directly.. UPS stated the package was intercepted by there FRAUD DEPT. and would not be released until Discount Marine paid what they owed to ups. I made several more attempts in emailing asking for a refund but the company (discount marine) disappeared off the face of the earth.
UPS suggested I may want to file a criminal report against them since this really is a theft.
My husband do not have much money and to have $187.76 stolen from us seems wrong and unethical.
Please do not do business with this company."

"I would have NEVER ordered any merchandise from Discount Marine Supplies if I had read these reviews first. Now I am glad I did not.

I ordered a Groco check valve and two hose barbs on December 27th. My AmEx card was charged the very same day (this cost them 1 star in my review.) My order was picked up by the USPS one week later on January 3rd as per the USPS tracking number (this cost them a second star.) The Post Office in Kutztown, Pennsylvania, held my package for 5 days before it finally arrived in Reading, Pennsylvania on January 8th. Once the package left Reading it FLEW to Baton Rouge, Louisiana, and I have it in my hand on January 10th.

Here is the final result of my order with DMS. I received exactly what I had ordered. I paid about half of what I would have paid for the check valve (I did not check prices for the hose barbs.) The check valve is hard to locate and I am glad to have it in hand at a great price. I think Amazon has spoiled us with immediate shipment and world class customer service. When I place my next order with DMS I will remember that I am ordering from a small supplier and will take that into consideration.

Bottom line – I will order from them again with the understanding that I may never be able to return the merchandise to them based on these reviews, but I will take that chance.

"

"Ordered 2 screw-out deck plates that were cheaper than anywhere else. They took a while to get to me but it was over the Christmas and New year's time frame. I emailed to inquire as to when they would ship and was told by Christian Gray that he would look into it and then never heard anything back. This is the reason for the 4 stars instead of 5. The shipping information never said anything other than a shipping label had been created. They arrived on January 6th so overall not a bad experience. "

"I bought bottom paint for a planned haul out, was charged promptly but no paint or response to repeated emails. DO NOT buy from them unless you want to lose your money. "

"I ordered online and paid via Paypal, the sea strainers were in stock and way cheaper than anywhere else. I was concerned because I did not get an email confirmation. I contacted then thru email and was told to check my spam folder, sure enough the confirmation was there. A few days later I got my strainers. A-OK in IMO!"

"Ordered items from them before we bought a boat last Fall. Husband died suddenly in May. Tried 3 times to contact them about returning unused items. Finally someone named Cristian Gray returned one of my emails (they haven't a phone number to call) told they have a 45 day return policy.
What ??? We never planned on returning the unused items but under the circumstances. I've been a business owner for 25 years and people in business can always make an exception to the normal rules. All I can say is "Buyer Beware""

"I am a boat restorer, seller and user of sailboats. I have worked with many marine companies over the years. I have hit my tipping point with Discount Marine, I will not do business with them and highly recommend others consider looking elsewhere. Their prices will occasionally peak my interest, but I have lost more than could save in the end by trying to give this company as many tries as possible to correct mistakes and bad service in multiple areas. I am not here to suggest who to buy from, but I will recommend you don't buy from Discount Marine based on my experiences. Those experiences include: poor shipping methods, damaged product on multiple attempts to reship, no improvement in shipping process and sending me more damaged product yet again. Each time I received a damaged product, I was asked to take pictures and validate my complaint for their insurance purposes, it almost feels as though it could be an insurance fraud setup whereas they are sending me expired or bad products that are damaged in order to regain the money from insurance write-offs... very interesting that no other vendors I deal with work this way as Discount Marine does. It is not just shipping issues I have had, it is very slow customer response time, very unintelligent customer response, not refunding money or reshipping when this company finally agrees it needs to be done. I waited almost 2 months to receive a credit for a product I never received after multiple email attempts to force their hand. While I am sympathetic to mistakes, we are all human, this company is not only fond of making repetitive mistakes, they lack an ethical approach to doing business. While they have a phone number I was able to track down on the Internet - thanks google (phone number not listed within their own website), that phone number was a dead end voicemail where my attempts to discuss this over a conversation proved worthless. Pay the extra few dollars if you see Discount Marine has some special on a part you are looking to order, as I rank Discount Marine as the lowest in my extensive list of vendors I deal with on a regular frequency. If Discount Marine had made a few mistakes and it made sense they were just mistakes, I would not be so harsh... but consistently dealing with them in a negative way has caused me to drop them from my list of marine vendors and stick to my other preferred companies. Just trying to keep you guys sailing and working less, avoid Discount Marine."

"Paid for two day delivery. Got it in 7 days. Not reliable! You can not call them only email. They stop responding when they have an issue."

"Ordered a round life preserver needed it by a certain date for a pond party paid extra for 2 day shipping. Get tracking info 2 days after purchase will arrive in 7 days. Wont answer their e-mails either. Wish i would have read the reviews before i ordered from this so called business."