Product & services pricing
4.67/5
Chance of future purchase:
4.92/5
Shipping & packaging:
4.75/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


ResellerRatings
Verified
5/5

2020-04-29

Discount Mugs rocks!

"I placed my fifth order with Discount Mugs today. The previous logo'd items were excellent quality and looked great, so it was a no-brainer to connect with them again for this order -- 122 drawstring bags. Their prices are excellent and sizeable orders get free shipping. Production turnaround is reliable and pretty dang quick. The chat/customer service feature is great -- Anthony was super helpful and responsive to my questions and requests. Last time I placed an order, I worked with Ronnie over the phone and he was equally good.

Discount Mugs has very good pricing, a massive selection of items and a solid team. Keep killin' it, my people.
"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

ResellerRatings
Verified
5/5

2020-03-28

Best ever

"Promised it in 8 days. Got it in 2! Great service "

Overall product shipping and delivery process

Rep reply posted 2020-03-30
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're happy to know that we were able to provide your order in a satisfactory way. We hope we can do more business again soon, Dave. Thank you!”


Verified
2/5

2020-03-27

Broken parts not replaced.

"Our cups and mugs arrived promptly and I was initially very pleased. That soon went away when we realized that the straws were all broken due to improper packaging, not a problem, we will let them know and it should be rectified promptly. Not so. The original order arrived in less than a week, but two weeks later and the broken straws still have not been replaced."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-03-27

Couldn't be better

"Worked with Chris, he was fabulous - quick, reliable, nice - got the job done. Camo backpacks look great!"

Pricing of products and services

Rep reply posted 2020-03-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're glad that you love the backpacks, Audrey! Thank you for allowing us to accommodate your promotional needs. Please contact us should you need further assistance in the future.”


Verified
5/5

2020-03-27

Bluebird society of Pennsylvania

"We ordered mugs and Eco Spiral notebooks with our logo and both came out very well and the price was good. Placing the order was not difficult and the products were shipped in a timely manner."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're all about customer satisfaction, Susan! This is awesome to hear and we are excited to partner again with you in creating your next projects. Thank you for sharing your good experience with us! ”


Verified
5/5

2020-03-27

Excellent item

"The engraving was fantastic and the item is great quality. Received faster than expected."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-03-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so happy to hear that you were satisfied with the outcome and speedy delivery of your order, Sheireka! Let us know should you need more assistance on your next promotional needs. We're here to provide you more help. Thank you!”


Verified
5/5

2020-03-27

Great Product Quality and Excellent Service

"This is not my first time to use Discount Mugs. Their turn around time and the quality of their products and services are superb. "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're delighted to count you as one of our happy and loyal customers, Chris! We hope we can continue providing you the great products and services you enjoy from us. Thank you!”


Verified
5/5

2020-03-27

Exactly what we asked for!

"I was just sitting here gong over what I am getting next from Discount Mugs. They provided exactly what we wanted and a great price and fast shipping! Will be doing business with them for a long time!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and order with us soon, John. Cheers! ”


Verified
5/5

2020-03-25

Barbie is incredible

"I'm old and tech challaged and needed to change my past shot glass design. Couldn't get the site to change it and "Here Barbie can and saved the Day!!" She got everything together on my design and now you are getting them in the works. Thank you Barbie!!
"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-03-27
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We exist to provide the best assistance to our dear customers like you, Mark. We are happy to know that Barbie was able to help you revamp your artwork. Chat us again if you need further guidance. Thank you!”


Verified
5/5

2020-03-17

Excellent Service!!

"First time ordering and Ms. Barbie definitely surpassed my expectations! Quick, easy, and convenient!! Thank you!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-18
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are thrilled you enjoyed your initial experience with us, Anna! We want to take pride in ensuring that our customers are 100% satisfied not only with the quality of our products but also with the kind of customer service we provide them. Contact us again and we would be happy to help you again on your next orders. Thank you!”


Verified
5/5

2020-03-17

Excellent Service and products

"Excellent Service and products, great prices!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-03-18
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Happy customers like you make our efforts worthwhile! Thank you for sharing your good experience with us. ”


Verified
5/5

2020-03-16

so helpful

"so helpful with fast response time for questions and thorough answers that helped!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-18
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We are so happy to hear of your pleasant experience! Thank you kindly for your feedback, and please do not hesitate to contact us should you need further assistance.”


Verified
5/5

2020-03-12

Mugging for the cameras!

"We ordered some special commemorative beer steins last month for a movie project. We love them! They were such a big hit that we had to reorder at least as many more for all rest of the cast, crew, and various contributors!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-03-18
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Wow, cheers to that, Marc! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and order with us again soon. Thank you!”


Verified
5/5

2020-03-12

Wonderful customer service

"I haven't received my branded products yet, but I have had a great experience with Barbie in customer service. "


Rep reply posted 2020-03-18
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're happy to hear that you enjoyed working with Barbie on your order, Lindsay. Rest assured that our support team is always available to assist you whenever you have concerns. We'd love to keep providing you your customized needs again soon. Thank you!”


Verified
5/5

2020-03-11

Great Customer Service

"Aarol was quick and knowledgeable and made my check out easy. Thank you!"

Overall customer service

Rep reply posted 2020-03-12
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're happy to hear that Aarol was able to assist you well. Contact us again if you need more help. Thank you for your business!”