"We have used discount mugs for several different events and everytime we get what we need, when we need it, and it's a great product!
Thanks!"
"Fast delivery, and great customer service. It was my first time purchasing from discount mugs and I had my doubts, but they called me and I felt safer. I was very happy with my packaged delivery. "
"Required to order in 2 parts (A and B) short sleeve shirts part A, long sleeve shirts part B. Part A arrived in 10 days when expected deliver part B arrived 22 days . 12 days past expected delivery date and after calling 4 time."
“Hello Tony, We certainly apologize that all your shirts did not arrive when anticipated. While we made attempts to make the production on time for every single order, some delays may cause even our best efforts to fall short. We also offer additional options you may consider like expedited or rush shipping for future orders to ensure we can meet firm dates when needed. Speak to a customer support team member for those details. ”
"The paint spray on the cups was not uniform.. heavier in some areas and lighter in others. (Mostly around the handles) Some runs and scraped marks in paint. Handles look like they are upside down on the cups. "
“Your satisfaction is important to us! Any issues you encounter with your final product , we want to address. An email from the claims team was submitted to the account mentioned; please reply for the next steps. ”
"The web site is terrible. Completely out of whack. Had to do order mostly on phone. The gent on the phone was great and very helpful. But, we had an uncomfortable feeling until we actually received the order. The order came very quickly as the gent on the phone said it would. We would absolutely use them again."
“ Anytime you are having an issue with placing your order through our website, you may always utilize our chat feature or contact us by phone. Our amazing team of customer care agents can help you put everything in place with no hassle! We are glad to hear that you were pleased with the results & we are looking forward to working with you again! ”
"I thought I was buying mugs that I could wash in the dishwasher and these could not."
“No worries if you selected an item that was not as you anticipated Judy, we have hundreds of products that may still suit your needs! Please contact one of our professional sales team members - let us know exactly what you're looking for, and we can take care of the rest! ”
"We love the printing on the bottles. It is exactly what we wanted. It is crisp in bright colors. I have had a couple of people come back to me and say that the bottle leaks. I will continue to monitor but the bottle has a gasket and there shouldn't be any reason for a leak."
“We are pleased that you were overall satisfied with the outcome Bonini. Should you need to address the issue with your defective/leaking bottles, start here : https://support.discountmugs.com/support/tickets/new & a claim's specialist will be assigned to assist you further!”
"I was looking for a gift to give to my clients and chose the WB67 - Red water bottles. I am pleased with my experience with DM. I first ordered this product as a blank item thinking that I could find a screen printer in my city to complete the product. Well, that did not work. So I ordered a smaller order to see what it would look like with my design logo. When I had the opportunity to proof the results, I was able to add text (which I did not do at first). Then when I was proofing that change - they handled my request for a script/font that matched the logo. Absolutely love the results. I spoke to a representative about shipping the first order back to have the design placed on those -- and she said that it could be done. I will definitely work with DM in the future for my travel business and my non-profit organization. Both orders arrived in a timely fashion -- even the second order with the logo arrived 4 days early! "
“Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear your experience was spot on! Come back and see us soon, we would love to hear from you again!”
"We ordered personalized pens for an event. The ordering process was easy and contact person helpful. Art dept arranged lettering and final product arrived quickly. Will order from this company again. SL"
“From our amazing group of support reps, to the professional art department, and the wonderful production crew, our entire team works diligently to have results like this! We are so pleased the outcome of your pens were as you anticipated. Thank you for expressing your satisfaction - we hope to hear from you again soon ”
"The art work was done fast and the glasses were delivered in a timely manner. Unfortunately a month later all the logos printed on the glasses began crinkling and peeling off as if the were put on the glasses with stickers."
“We deeply regret that you are disappointed with the services rendered in your most recent order Tammy. Rest assured, our production team works diligently to give the best possible results with each order that we produce, and we stand behind our printing quality. An email with additional information has been submitted to you from our claims department to address this matter. ”
"Forgot to place my order in time, so late night after work on Friday, online chat was there for me! Got my order placed, with a coupon and it's going to arrive on time! "
“A fab story we also love to hear! We are thrilled to know that our chat feature was of great help to you. Should you need additional assistance from us, do not hesitate to contact us and we'll be more than willing to help you again. Thank you!”
"Discount mugs delivered, but it took longer that it should have to fulfill and correct a mishap with shipping."
“Thank you for the opportunity you gave us to provide you the promotional items you need, Mark. We regret that it took a while for your accessories to arrive but we're also glad that you still consider your experience as positive overall. We hope this hiccup won't hinder our chances of partnering with you again soon.”
"I ordered some coffee mugs for my business. After I washed them, the mugs look like they are still dirty. The cups have a funny after taste. Customers are complaining of the smell and look. "
“Oh no! Definitely not an experience we want our customers to get from us. Thank you for bringing this to our attention. We've arranged an option you can consider through the correspondence of one of our customer care team members. Kindly confirm through it should you find it fitting as a resolution for this. We hope to hear from you soon.”
"I was having trouble figuring out how to save my existing art work and adding the same logo, but different text for multiple pieces... Pauline literally took care of everything and helped me check out... it was so easy!"
“We're happy to know that Pauline was able to assist you, Nicole. We continually make efforts to further improve our service by shaping our team members to be more knowledgeable, reliable and efficient as possible in terms of supporting our customers' needs and concerns. Please contact us should you need further assistance in the future.”
"They were very helpful and delivered the merchandise even earlier than expected."
“Thank you for the shout out, H! Give us a call, email, or chat if you have more concerns. Our promotional products specialists are standing by waiting to hear from you now. We look forward to keep providing you with all of your promotional needs :) ”
"Pleased with all the service and products!"
“Thank you for trusting us with your promotional products, K! Customers like you simply make our day! We hope to do more business with you again soon.”
A rep from Discount Mugs, DiscountMugsLW, has responded:
“We appreciate the time taken to express your satisfaction! Thank you for trusting Discount Mugs for your promotional needs - we are glad we were able to accommodate you!
”