"I bought these goggles for 90 some middle school students for a lab intro. The kids loved how they looked and not one of them threw them away afterwards! They're very sleek, durable, and best of all inexpensive. Shipping was on time. Great product! "
"Great safety glasses, Great Prices and Fast Shipping"
"I ordered my glasses on April 15th, 2013 and I still havent received them and today is May 7th and still no glasses"
"Great order did not disapoint."
"Great items at a fair price. Thank you.."
"Great glasses that I ordered and even better super fast shipping I found my new saftey store. "
"Overall had a good experience. My only difficulty was what seemed to be a glitch in the "Cart" area, although it could have been user error."
“Thank you for your recent order with us. We appreciate you making us aware of a potential issue. Your feedback is important to us. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
"Fast delivery excellent service very happt"
"I like the safety glasses and they came quickly Thanks"
"Item was nice, but shipping was VERY slow. Slow to fulfill the order, and slow shipping overall. Took 12 days for my friend to receive something that weighed less than a pound. And part of the order is still pending."
“Thank you for your recent order with us. We apologize the item you ordered is sold out from the supplier. As we originally discussed, you agreed to wait for the item to come back in stock. We have called and emailed you as a follow up to advise the item is still on a backorder from the supplier. Please let us know if you would like to wait for the new in stock date, cancel the item or substitute with another product. Also, the Economy shipping method chosen on your order takes 2-3 business days to process and delivery time must be calculated as well; for the free Economy shipping that is 3-10 additional business days. We apologize for any confusion. The first part of your order shipped with the Economy shipping method selected. Please keep in mind we also offer many forms of expedite shipping if an item is needed sooner. Please contact our customer service department at 877 734 2458 with any questions.”
"They delayed shipping for nearly a week. I didn't pay for the guaranteed upgrade but if they didn't sit on the order, I'd have had them earlier then needed.
They had back-ordered part of the order with no communication which prevented me from modifying the order to cover my needs. Then I had to call order complete because I couldn't wait for the rest."
“Thank you for your recent order with us. We apologize you were not notified sooner of the backordered items. We went ahead and partial shipped the available items out to you, the backordered items came back in stock within 24 hours, the order went back out to process and in return, the order went back on back order as the supplier could not provide the adequate stock, we apologize. As we discussed, the backordered items were canceled from your order and a refund was issued back to the original form of payment. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
"The logo is distorted and doesn't look right. What is the purpose of proofing if the end result is not representative of the final product?
The SiteSecure "ball" is distorted.
I never said I didn't want them reprinted - what needs to happen is either they get reprinted correctly or a substantial discount should be applied to this order. Our parent company ordered Hard Hats and you guys missed the deadline completely. I had no deadline so this job could have taken another week. It is clear the globe is not correct and your firm should have caught the error. If anyone was looking out for the customer they could have taken a picture, emailed me and let me make the call on pass/fail.
You want me to order more from you so I can see how bad you feel about the hard hat order? So I order a steak rare and you serve it to me burned and you say "hey if you order more steak we will charge you less for burning in next time" - how does this make sense to you? What we do as a corporate body is fix the problem - we live by our customer service department and if we see a defect we don't let it out of our building. When we discover a mistake has been made we don't dictate the terms of the fix to the customer. We ask what can we do to make the wrong right.
A half wrong logo is a wrong logo. It should be reprinted - I said I was willing to accept the job because the error was not immediately noticeable by anyone other than my self and management. The conversation I had with Janet should have triggered an immediate discount - not a hope we get it right next time at a discount.
I hope someone can explain why this is acceptable and why you deserve future business based on past performance. "
“Thank you for your recent order with us. I appreciated speaking to you over the phone and correcting the issue that was presented to you. The feedback that you provided has changed the way we process custom orders, again I thank you for that. As we discussed, your order will be reprinted and sent to you for your approval. I will keep you updated on all steps of the way. Please feel free to contact us at 877 734 2458.”
"Very nice product and service."
"Thank you for a very easy way to order. Will use you again for sure. Thanks again"
"This was my second order from Discount Safety Gear. Order was a little late to arrive than previous but all items were undamaged and accounted for. I will continue to make future purchases."
A rep from Discount Safety Gear, , has responded:
“Thank you for your recent order with us. The order you placed shows a delivery made to your home address. We apologize that you did not receive your order. As we discussed, a reship was set up and shipped to you. You will receive your order within the next 3 business days as you requested. Tracking was sent to the email address on file, again we apologize for the inconvenience. Please feel free to contact our customer service department at 877 734 2458 with any questions.”