"I have experienced personal stress, negative professional impact, financial burden, and inconvenience. Here is the timeline of events I’ve experienced: R/O 9/20/14 – promised and extra key and the rear headrests that were missing, the engine light was on and the tail gate would not close. On 9/20 - went for spare key, headrests, and engine light & was told the wait was 30 minutes, but waited over two hours to find: headrests were NEVER ordered & only spare key in stock will not program. While they turned the tailgate sensor and engine light off (Issue: Cylinder Misfire P0301), we still sat for over an hour and a half before they even looked at it. No apology, update or shred of customer service. I was told the keys and headrests would be available in a couple of weeks & no call. Early October - called to discuss the experience. No manager called back. I followed up again was told the manager (Tom M) had left. Asked to talk to another manager, was promised a call back by Shane before 5. He also left w/o calling. After escalating, another manager (Richard) called me back and told me that no headrests were ordered until we had come in on 9/20 and it takes two months to receive them. RO 10/17/14 Late September, the engine light came back on. It was on for several days, then off, then back on, then off. So in addition to having no keys, headrests, I am still having issues with the engine. I called, arranged an appointment, and dropped my Jeep off at Dishman Dodge. I asked them to do a full inspection and fix any issues. I told them I wanted an alignment and to check the vibration. I asked them to make sure the brakes were new. It was there for days, and received no update. I called. I was told there was an additional part needed to complete the repair (Issue: Cylinder Misfire P0301). I asked why no one called me. No answer or apology. I asked if the Jeep was safe to drive, and was told it was, so I told them to give me my vehicle rather than inconvenience me, and call me when this part arrives. 11/3-11/13 repair finally complete & told brakes are fine. R/O 12/3/14 the temperature issues began. The heat would not turn off. It just blew hot air at full blast. It was cold out, so at least it was heat coming out and not cold air – but it certainly ate up a lot of gas. I had also noticed what sounded like air coming from my windshield. So - I did as I had before. I called, scheduled an appointment with this dealer that I have no faith in. They took my vehicle and a few days later, they said the temperature issues were fixed (caused by a battery drain) - and that sound I heard was the tires. Battery drain? Tires? Really? I had had the Jeep for almost four months, and it had been in the shop for almost half the time I had it – and the only positive thing about my experience of purchasing this Jeep so far was the fact that it was covered under the original warranty and all the repairs were covered 100%. Just like Dishman’s repairs, this was also short lived. R/O 4/2/15 It actually went three months with no issues, which felt pretty good. Just as I was hoping to put this nightmare behind me, the engine light is on AGAIN (Issue: P0456 evap system). I made the appointment - they “fixed” the issue – or so they said. Dishman charged me a $100 deductible. They stated all repairs to my Jeep now fall under the extended warranty and I will be responsible for the deductible. Dishman’s response: It’s not our problem. R/O dated 7/3/15 In late June, the issue from December returned. Temperature controls would not shut off. I had hot air blowing at me in the summer. I find a local dealer – Benoy Motors & provide all the paperwork received by Dishman for records. Benoy found the control head failed - another $100. R/O 11/5/15 - the engine light is on again. Another appointment, and a call to Dishman service to report. Dishman's reply: It's your problem. When I drop off the Jeep, I report – vibration in the tires, noise from the windshield, auto-start not working in addition to the same issue form April (P0456) Again, something Dishman had claimed to “fix” results in another $100 deductible for something that should have been fixed and I already paid $100 deductible for just six months before. Additionally, the noise from the windshield is not the tires, but that the windshield requires sealing, a weight on the tires requires replacement ($40), and brakes are bad. Dishman service stated a year ago that the brakes were fine, they lied. R/O dated 03/21/16-On 3/8/16, the engine light came on again. It lasted for four days and then shut off. 3/15/16 - the Jeep started making a loud, grumbling sound. Several issues including: leaking water pump, loose belt tensioner, loose fan clutch, and faulty serpentine belt. I want peace of mind. I want to stop waiting for the next issue to occur. I am completely fed up. I want to ensure that Dishman Dodge takes my situation seriously. "