"My teenager daughter ordered some Youtuber tops to be sent from UK when items received we had to pay extra £16 because not enough postage paid. The quality of the merchandise was very poor, I advise people not to Oder stuff from this company. When I contacted them they were not interested."
"I just received my order and I'm very upset. I placed an order on 11/7 for 2 shirts and 4 hoodies. I received an email later that day saying one of the shirts was no longer in stock, they told me I could swap it out for a lower or equal cost item, so I chose a grab shirt bundle. My order was shipped on 11/11 . I was very happy to see it shipped because I read a lot of bad reviews about this store but this was after I placed my order, so I stuck it through. I received my order today 11/15, a very timely manner, I was excited but disappointed to see that my 4 hoodies were not included in the order. I looked at my receipt and they were all listed and they sure enough charged for them. They sent me my replacement bundle and shirt, but NOT my 4 hoodies? Who does that that? This store is a JOKE, I wanted to give them a chance but got played. Waste of money. I HIGHLY recomend, not ordering anything from District Lines!!!!!!!!!! They're straight up thieves! (UPDATE) I recieved an email back from customer service saying the reason why the four hoodies was listed on my receipt was because of a ''problem'' with their computer. That doesnt even make any kind of sence. I placed them into my cart, payed for them, and the moment I did I recieved a conformation email and bank statement confirming my purchase! Theyre just trying to lie to me right now and tell me i didnt really buy the stuff. Such a sketchy store, based off of a big scam. Dont trust the good reviews on here about them, they make them theirselves"
"Woow District Line is one one of the best shop in this world I ordered and its was shipped the same day ,Tue, Sep 30, 2014.This shop has all I needed for any occasion.Aside all this they ship to any part of the world i love District lines and you will more than love it..GIVE IT A TRY.."
"PERFECTION. That is the only word that I could use to describe District Lines customer service. I had some issues when it came to the shipping of my order, wasn't all to please about that. However their customer support (which is a real human voice not an automated voice that you fight with to get a human) gave me a full refund and a return label. That's how you remedy a situation. "
"First and last-time customer. Extremely poor customer service---even from the "manager." Wanted to exchange an item due to its size, but did not feel it was fair to basically pay shipping 3 times when their website appeared unclear on a size issue. Rather than clearly stating that a particular size is out of stock/on backorder like ALL other reputable online clothing retailers, the size I needed was not even an option to choose. It was logically concluded that the size did not exist.
I agreed to pay the return shipping but requested that D.L. cover the shipping cost for an exchange. This seemed justifiable because of the confusion their website caused. Absolutely no budging. The manager was, in fact, more eager to refund than to cover the shipping cost of an exchange. Clearly, keeping customers is not a priority."
"Very disappointed with the quality of the tshirt material used . Finally arrived 4 weeks from ordering it however we were warned it could take up to 6 weeks delivery internationally.
Sizing was a little off so would like to return the items however their policy says that they have to receive them 14 days after their shipping date. How clever when it takes 28 days to get to us. As my daughter likes the design and it would be too much expense and hassle to return them, I intend on buying some decent t shirts and appliqueing the pictures on to them. I won't be ordering again."
"First order with them and it will be the last----Ordered 1 t-shirt received a different one then ordered---was right size and same band so we decided to keep rather then go thru hassle and $ of returning, Also packing slip so faded can not read. Did send 2 emails to them letting them know that these concerns were very big to me----I did receive the t-shirt 1 week after ordering.........but didn't get the start as UPS and then transferred 1/2 way thru to USPS. Sorry I work in customer service no excuses for this. And after reading all these reviews--the head of there customer service needs to step up and make changes or the only customers left will be first timers who did not read reviews first"
"Great service and products to choose from.
Willing to help customers in a fast and timely matter.
Fast delivery dispatch and quality of shipping methods and information.
Great job guys."
"The T-shirt had a better quality picture than competitor's. although, competitor had a 3x and a few dollars less than the 2x on this website. Shipping was high priced when competitor allows free store shipping. Overall I bought the product for it's quality picture."
"Very Easy To Order my Merchandise and Easy Interface, very likely for me to shop here again and prices are reasonable."
"District Lines sucks!!!!! It won't let me cancel my order, they want answer my calls, won't answer my emails or nothing.. I order my t-shirt on 1/1/14 and it is still not here. If you want my advice don't ever order from them!!!!! "
"I ordered a shirt on December 25 and I didn't get it until January 21. I get that it was the holidays but this is a little crazy. When I finally got it, it came in a yellow bag not a box. It worried me that anyone could've opened the bag and taken my shirt. I paid $49.94 for one long sleeved shirt. It was ridiculous! The District Lines website said you can not buy things with prepaid Visa cards, but that's what I used to buy mine and it worked. The bottom line is this: if you really want someone's merch and it's only available on District Lines, then get it there. If you can get it anywhere else, don't use District Lines."
"The worst company that I have ever had the displeasure of doing business with. They told me that I would receive my order no later than 14 days after placing it. Today it has been 35 days since my order. I have tried to call and only got a recording. I have sent emails and have received no response. My order status is still pending. They have already charged me for my order and the shipping. My next complaint will be to the BBB. Do yourself a favor and don't EVER do business with this company. I rated 1 star since there is no place for 0."
"DO NOT ORDER FROM DISTRICT LINES, unless you like to pay for an item that you anticipate in a reasonable amount of time, and then you wait and wait for a couple of weeks, begin sending email messages, inquiring about the item you've ordered that has not materialized, without a way to speak to anyone directly, being that all you'll hear is a recorded message, saying that they are too busy responding to their high volume of emails to answer the phone...And no one replies to your emails, except the automated reply. What a joke! I ordered an "Awshum" t-shirt for my daughter on 12/17/13. The amount I paid in shipping was practically the same cost of the shirt. Oh, well, I figured it was Christmas and she was going to love the shirt, so WTH?! I've sent a third and final email to the company. After reading these reviews, which I wish I had read before placing my order, I am thinking this company should have it's practices addressed by an authoritive agency. I will never order any products through District Lines. It's like they conduct business while under a rock or in a cave, or something!"
"Don't answer the phone during eastern times as advertised.
Offer all kinds of extra deals and don't follow through.
Offer 3-5 day ground and then page disappears. (2 orders)
Don't return phone calls at all when trying to change shipping as advertised
Spent a lot of money for a few t shirts and some cheap braclets
WOW!!!!!!"