"I have made two purchases from this site. The first was for a mask only, and it shipped the day after it was ordered, and this was in July 2004. More recently I placed an order consisting of many items, and was fully expecting it to follow the same pattern. As the previous poster states, their site specifically states that items will ship the following day unless out of stock, and that a shipment is guaranteed to arrive on or within 14 days of order placement(no mention of what you get or get back if it's late). It has been one week since I placed my order, and according to their site, my order has been in the process of being "pulled" for shipment for a whole week and will be delivered by 1/18, exactly 14 days after I placed the order. Yet they billed me (my husband) immediately... So I emailed them today, very nicely asking which item was not in stock and the cause for the delay, and an idea of when it would be shipped. The reply I got was "Your items will be delivered on or before 1/18". Well, thanks for all of that information that I already knew--obviously they don't care to do any actual looking into your order, it must be too much trouble. Good prices but poor customer service in my limited exprience with them.

EDIT*** 1/18/05
I will not be receiving my order within 14 days of ordering it, and I have tried three times to get them to tell me what their "guarantee" actually is, and no direct reply. However, they claim they sent me an email 8 days after placing the order telling me an item is backordered--funny because I never saw it, although I received the other emails they sent. Because of this purported email they will not honor the mysterious guarantee, and patted themselves on the back because the fake email said it should arrive on the 20th, and I'll get it a whole day early! Plus, they don't even say in the new fake email what item is backordered. This company has no idea of the meaning of dates, they process things at their whim, it seems. I think a company that charges your card the day after the order is placed and then does not ship it for 10 days with no communication is not a very professional operation. Order from here with caution, as it may be three weeks plus until you get your order.

EDIT****1/26/05

Order never showed up at all...told our card would be refunded 1/25, was refunded 1/26...woudl think twice and really have to find an outstanding deal to do business with this company again."

"Prices are good and the merchandise is decent quality. I do have a complaint about the service. I placed my order on Thursday, July 22, the order did not ship until a week after it was placed (Thursday, July 29) despite the fact that their terms and conditions states that orders for in stock items are shipped the "next business day". I would have expected the order to ship no later than the following Monday since I placed the order late on Thursday night (EDT - they are on the west coast and three hours earlier). However, my credit card was charged immediately at the time I placed the order. I received no notification that shipping for my order was delayed or indications that any of the items I ordered were not in stock, nor did I receive a response when I inquired as to why my credit card was charged so far in advance of the actual shipping of my order. In all fairness, their anticipated delivery date was August 6 and I received it on the 4th but I feel that the estimate is given to encourage the use of their 2 day shipping option which costs an additional $10. If my order had been shipped promptly it would have been received around the 29th or 30th of July, no later than August 1 and this company could pride itself on excellent service. As it stands they are fast about billing, slow about shipping, uncommunicative and unresponsive to requests.
Incidentally, Diversdiscount.com is the same as Scuba.com, I would expect similar levels of service from either."

" Very competitive prices, plus easy pricematching in advance, or price-protection after purchase. Returns are easy, and the staff is friendly on the phone even when I asked for a pricematch or a return. A little short on some items (Zeagle) when I visited on a Monday, and 10 days after ordering a regulator it is still not in.
The on-site instructors offer full service set up. Patient explanations in the store, though I recommend knowing what you want and what you intend to do with it before visiting. On-line ordering is easy, and a time-saver if you don't need to try on the gear."

"I have purchased from DiversDiscount repeatedly. They are the best Scuba online dealer I've ever ordered from. Their prices are very good and their service, including return process, is second to none. Highly Recommended!"