"i called in 4/25 about my DIR-632 router and sent it out 4/26, after a month of not hearing anything from them i had to contact them asking about my router, and the phone either kept getting hung up or i was on hold for the whole day with no answer. some guy van ngo keeps harassing me through e-mail saying the only way i can get my router back is if i talk to him on the phone, after dealing with his e-mails i didnt want to talk to him through phone so i rejected and he said that i can not have my router back until i call. (never knew they were able to blackmail) on top of that i paid 5 dollars to return it and now i have to spend more money by having them return a broken router that they refuse to replace?! this is ridiculous something needs to be done about it. along with not understanding anything the ladies say, was on hold for 3 hours, called again they picked up i told them about my problem, hung up again. either they need to know how to run a business or not run one at all."

"I purchased 2 CDS-930L cameras. One of them never worked properly with their web site. So far I have invested 4 hours with Dlink and it still does not work. Now I am having problems even getting to talk to a person to return the camera. It was purchsed directly from D-Link and so far I have been on hold for 20 minutes and all I get is a recording. NEVER buy one of their products unless you plan on throwing away if it does not work,"

"I bought a router made by DLink. This crappy router is model Dir-655. It will shut off completely everyday. Dlink replaced it while in warranty with the same model but, it was all scratched up. I can't believe they send me a used one in this condition. They also charged me $15 because I did not send them the Cd it came with."

"NEVER BUY ANYTHING DLINK!
My experience with them is that they put products on the market that don’t work and you have to apply endless firmware updates and even then, you never get things working as advertised.

Case in point - Dlink entertainment system for the TV. Bought one of the first generations, networking didn’t work, would not stream video without locking up, had to constantly be restarted. After 3+ firmware updates, I threw it in the trash.

DIR-451 Mobile Broadband router. I am returning it to dlink because it doesn’t work with AT&T. After spending 4+ hours with tech support and going through a replacement unit, the problem is according to DLINK is with AT&T and they will address it in a firmware upgrade at some point in time in the future. When I told the tech that the product didn’t work, he replied “It does work, it just needs an update” (That they don’t have). I replied, I plug it in and I can’t access the internet, how is that working?

I now have been holding for 1 hour + to get a refund and the tech said that this manager approved it, but he would have to "convince" customer service to give it to me. "

"Ordered an antenna cable for my wireless system. Two day delivery was great. Thanks. Don't know the invoice number. Service was great and it was the right part. Thanks"

"Just a few comments on the products from this manufacturer. I have used prodcuts from D-Link for over 10 years and had been fairly pleased with them. Now I must change my opinion. I have a selection of products that are unreliable, poorly documented or plain just don't work. I have ceased all purchases from this manufacturer forthwith.

The products: DSM-320, DFL-80, DI-804HV, DNS-120, DP-G321.

There isn't one of the above products that hasn't failed in some way. Systems support is a joke. e.g: I called becasue I had an orange LED on my DNS-120 NAS device, which isn't mentioned in the manual. The "technicians" had no idea what it meant. It actually meant that the attached USB device had an error but they didn't know that. The routers, DFL-80 and DI-804HV get in to loops where they cannot resolve their own settings and cannot be used without a factory reset. The DSM-320 has many forums on the internet for this product alone. It sucks, locks up randomly and needs to be "modded" to get any kind of signal strength. The DNS-120 managed to take down our complete network!!! Everything stopped communicating until the DNS-120 was disconnected. I've never seen that before.

I wrote a letter to Dlink about the issues. I had the read receipt turned on, and three people read it. No one had the courtesy to reply.

GOODBYE DLINK."

"I searched for "DI-624 unplugged" on google and I was blown away. There were multiple forums where people had the same problem as myself. At least 100 people had reported the same problem and there didn't seem to be a solid answer (heat?, voltage?, turbo mode?). The only thing people didn't mention was calling Tech Support. So being the phone friendly adult I am I called and waited about 10 minutes to talk to someone in tech support (FYI I called at 1am. They are 24/7 tech) I finally got connected to a tech who gave me the same old tech BS. "Did you use different ethernet lines? Do you have the latest firmware (2.50)? Have you tried different ports (even though there are 2 computers)?" Then the classic tech line, "Well please unplug it and wait ten seconds, OK and plug it back in..."nothing. So he had me turn the wireless radio off (umm whats the point of going wireless). He told me to call back tonight if I had problems and he gave me a case number.

OK so now its tonight (1/27/05). I call at 11pm and get through after about 10 minutes and I get a new guy. He speaks a little bit better english then the first guy but not that much better. He gets my case number and goes over what I have told the guy the first night and then he notices the part about the firmware. His voice raised and he asked me why I had updated to 2.42. I told him because that was the latest firmware that is posted on the D-LINK support page and I was trying to fix my own problem (since I had the problem with the previous firmware as well). He told me that right on the page it says not to update (from support.dlink.com "If you have the VDI-624 (revC3), do NOT upgrade firmware. Contact your ISP for an upgrade.") I told him that I had seen (12:08am Just got the bubble that said "Network Cable Unplugged") that but that I thought the VDI-624 was a router provided by some ISP's (which it is) and that mine is retail. He didn't say anything for a second and then went on trying to give his tech advice. For 5 minutes I tried the same things the guy the night before had tried (with no success) and this is when I wanted to yell WTF. He told me he was on the DSLReports.com forums (I was there all afternoon) and that he had a few reccomendations that might help. He first told me to shut off the Turbo mode as a few people on the board had suggested and at which point they only got disconnected every 8 hours or so. How the f@$% does that help me? 8 hours oh that is much better for a brand new product. And then perhaps the worst thing I have ever heard a tech say came. "Oh looks like a few people on here think that it may be heat related and they have taken the cover off and place it near a fan." I couldn't believe my ears. I interupted him and asked if that would void my warrenty (3 years from 11/30/2004) and he said "well yeah" At that point I thanked him and asked his name and hung up.

12:24am OK for those keeping track this is call three. I just called up and waited 15 minutes and got through. A tech named "Roo" or something got all my info, looked at my case, and then told me that he needed to transfer me to another tech. Which I was then disconnected.

I am tired of dealing with techs and tried to go to the Return Merchandise Authorization (RMA) option but they are only open 6am-6pm PST. Looks like I will have to continue this story tomorrow. I will post when I get some sort of remedy to this situation."

"Worst company and worst tech support ever. Yes the horror stories are true -- their support techs routinely hang up on you, and their reps aren't trained, and they only can give the very basics of troubleshooting for soccer moms and newbies. If you want any real information on the operation of their products, buy something else.

For instance: I asked a VERY basic question: what are the LED light patterns on the PC Card for? (alternating, blinking together, etc.) NOT ONE TECHNICIAN (I asked FOUR) could tell me what they were. The manual was incomplete and did not provide this information, so I asked tech support. I was told they're "just for looks" and "not to worry about it." Because they didn't know, 2 out of 4 technicians hung up on me. (I found out later from NETGEAR, who has similar LED patterns, that slow blinking together means a good connection, fast blinking means activity, and alternating means disconnected or searching)

The techs were belligerent, rude, incapable, and worst of all, IGNORANT!

I returned my router and pc card just for these reasons, PLUS I will never buy D-Link again. I recommend you do the same."

"this company has the WORST tech support EVER.
Not only do they blame you and your equipment on their problems but they constantly hang up on you when you provide them with proof that they are wrong!
I bought a DP-301U ethernet print server and the damn thing wont renew a DHCP lease after it expires. After having tech support tell me that clients never request a lease renewal and that the router automatically sends out renewal notices to every ip address in its routing table automatically, regardless of if the ip is in use or not, and then having him hang up on me after I asked him if that was the case what made this one IP address out of my whole subnet so special.
They only know what is in their database, these people have no hands on or real world knowledge of what they're talking about.
Beware if you buy their products!"

"Someone needs to train their support people how to speak clear English. Then they need to train them on their product. All they did was delay me from figuring out how to make my DWL-G520 run at 108Mbps. Now I'm going to sell it on Ebay."

"Purchased DI-624 and DWL-G520 wireless router and network card. Spent total of 5 hours over four days contacting D-Ling Tech support. This is the worst tech support I have ever experienced. This companies wireless procuct will not connect using encryption and their technical support is the poorest most incompetant that I have ever experienced. I am returning the router and network card to the reseller where I purchased them in hope of getting some kind of credit. Have filed FTC complaint stating that their advertising is false and misleading."

"My comment is that I bought 1 router and 2 wirless cards and on the rebate on the web it states you can have multiple purchase but one rebate per person/per address. Now when I sent the rebate in their computers states per person/ per item/ per address.

Here is the Rebate: http://www.dlink.com/rebates/Pdfs/Dualband_MIR_0503.pdf

So, preatty much I lost $20 becuase D-Link on there rebates forms didn't state the appropraite statment be very careful of what they state and call before you take them up on their rebates because you will loose out if they are the ones in charge...

"

"An Update on this reseller: They are also listed on this site as 'D-Link'....same company...same everything.....Despite my request to this site, the ratings/company have not been merged, which may lead to some confusion. With regards to my prior complaint about this company....Still have yet to receive any return correspondence via email or phone (I called the contact person listed on the BBB website several times and left messages). So 'D-Link' or DLink Systems....same difference...stay away is what I say. "

"Get this guys.

Enter a cross ship RMA with Dlink # WEEKS AGO.

Product has still not shipped.

Product returned AND SIGNED FOR BY THEM still listed by Dlink as open.

Very incompetent company. "

"I bought a D-Link DI614+ and DWL650+ through a reseller. After 6 hours of problems and terrible technical support from D-link I returned the product to the reseller. D-Link's support system is terrible, including long wait times and technical staff who are incapable of effectively communicating with customers and lack the technical expertise to properly support the users."