"I ordered the wrong size shoe on sale. When I was ready to exchange them, the people on the phone were very nice and funny. Definitely a loyal customer! "

"I love shop at dolls kill.com this is an amazing Website the staff really care about customers satisfaction and they're very friendly plus you get lots of good deals on the best underground brand very high quality pictures. 100 satisfaction guarantee:) "

"Was mostly satisfied but it was difficult to track my package, and there was an item mix up though that was solved without trouble. "

"I am always very happy with the way my purchases are packaged. I have experienced difficulties, but it was nothing dolls kill couldn't fix. They even gave me a better deal. I love this company. "

"Items I ordered were delivered quickly and arrived when the tracking information said they would. "

"BUYER BEWARE! This company is a rip-off. I placed an order Black Friday weekend. The site advertises that it ships within 24 hours of placing an order. Because of this, and the priority shipping, I included in my order an item that I would need by Friday for an event on Saturday.

Dolls Kill did send me a shipping notification within 24 hours, but they never actually mailed the package. It took 3 business days (and 5 calendar days, or 120 hours) and several nasty e-mails to customer service to get the package mailed. Before they mailed it I requested they remove the item that I needed for my Saturday event, knowing that it would not arrive in time. They refused to alter my order, even though I needed my order altered specifically because of their false advertising regarding turnaround time for shipping.

The package arrived late as a result of the failure to ship the package within the advertised window. I was forced to pay almost $12 to ship back the item that I asked be removed from the order. I included tracking. It has now been nearly a week since Dolls Kill received my returned package, and I have yet to receive my refund. I'm posting this story on every social media outlet. DO NOT GIVE THIS COMPANY YOUR BUSINESS. You can get anything they sell elsewhere, and other companies do not engage in this sort of criminal behavior. (False advertising, refusing to refund money after items are returned, refusing to ship items that have been paid for... Scam, scam, scam.)

And good luck getting customer service to talk to you!

Update: Dolls Kill is now contacting me requesting that I remove this review, claiming that it is false. They have still not refunded me my money. They are still advertising 24 hour turn around on shipping. They have asked if I included a shipping receipt in my return box, so I might get refunded for that, but until I am refunded I will not know. I will continue to post updates until this issue is resolved.

Update 2: This is an actual e-mail I received from Dolls Kill:
Darby replied:
Katie,

I will ask one last time. Remove your rating.

Remove your rating and I will discuss your refund and make everything final.

Let me know once you've removed it

XXX

I had to call PayPal to have PayPal do the refund because Dolls Kill refused to do the refund."

"I love all the sales, and the stuff I buy usually fits me perfectly! I get very excited everytime I order from you guys! Thanks!!"

"The products were delivered quickly to me. I even returned a product and the company got back to me quickly. I will continue purchasing from Dolls Kill. Thanks!"

"Very efficient (does ship within 24h and estimated days for item to arrive is accurate). Items are in great condition (nicely packaged, no damages, no faded prints etc). Very straightforward (shopping, payment, shipping)"

"Placed order on December 10th, with expectation I would receive the gift by 17th. Got tracking information, but then I have to follow up with DollsKill, to understand why the carrier is unaware of the item. On 17th, they email me saying they never even had the item in the first place, which they had charged my credit card for 7 days before!!
Do they refund me? no!!!
They have the audacity to ask me about getting something else...So I have to dispute the charge thru my CC bank.

Not to mention it is almost Christmas, and I now likely do not have time to find the item I want.
Moreover, I call their phone, and it goes straight to msg, with no option to leave voicemail. This is a terrible 'business', and I would be extremely hesitant to shop with them."

"The delivery service is very good, I got my package in a short period of time. plus I got a sticker, I will place another order very very soon!"

"Was great but having to pay $20 postage is to much"

"The quality and the timeliness was phenomenal."

"Everything is perfect except having to pay for return shipping for wrong size but it's okay cuz I still love you guys!"

"I was very satisfied with Dolls Kill delivery and even the return process . "