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Domain Direct / Tucows

2 reviews
1.00 / 5


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Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2016-11-17

Scammers and Thieves!!!!

"This company has NO ethics at all! They just don't give a crap about stealing from you! They could NOT get my domain working at all! Not even for 3 days.! Cancelled my subscription and 1 small mailbox. They retaliated by falsely billing my PayPal account twice! Now I have to wait 60 days to recover my money!
They lie and cheat and steal with a smile on their face!
"

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Verified
1/5

2007-04-01

"I tried to purchase a .ca domain name from them because they are cheap. BEWARE. If you need a tech support - it does not exist. I tried to call their number support number ( one number for tech support, billing and all other questions ). I was on the line waiting 6 ( six ) hours the first day. The second day - 5 ( five ) hours, 2 hours in the morning, and 3 in the evening. NO ONE EVER ANSWERD. At around 7.30 EST it just goes to a voice mailbox and no one returns your calls.

So frustrating, I went ahead and disputed the transaction, because I couldn't get this resolved with the support, that is non existing. I don't know how their servers actually is, maybe the DNS and uptime is good, but a good customer service is everything for me, so there is no way I would stay with them even for a day. If I cannot get a simple answer to my questions, how then this will look like when I need real support for technical questions about the servers, domain names, etc.
Be aware of this company.

"

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