"I can highly recommend Drapery Hardware West - I found them to provide excellent customer service, as well as fair prices for the Forest Group track system hardware that I purchased from them. My experience is as follows:

I was interested in making an online purchase of a 105” drapery track and related hardware. The website (www.dhwonline.com) of Drapery Hardware West showed that this store had the desired items, and at a fair price. But before placing the order I had some questions, which I asked over the course of several email communications with DHW. For each of my emails, DHW responded very quickly and professionally, even during traditionally non-business hours (late nights and weekends). They offered, at no cost to me, to cut the purchased track to my desired 105” length, thereby allowing me to avoid costly FedEx or UPS freight charges. I then placed my order, and despite the fact that I did not request any expedited processing or shipping, I received my shipment just 48 hours later. Additionally, I think as a result of my questions, the company quickly enhanced their website to assist customers with understanding shipping cost impact associated with long track lengths.

Based upon Drapery Hardware West’s excellent customer service and fair pricing, I will be recommending this store to anyone looking for drapery hardware.
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