"I placed an order for a product that was on back order back in August. Come December, we no longer had need of the product so we wanted to cancel. For the past 4 weeks we've called several times and left several messages, when the mailbox wasn't full that is. We even found an email address on their website that I wrote to. We are still yet to hear anything back from them. We'll never be ordering from them again."

"I ordered a replacement rice cooker "inner pot" for a specific Sanyo rice cooker. The product I received fit inside the rice cooker, but was not the same as the genuine Sanyo inner pot. It was of a different build-quality and slightly different shape; most importantly, it didn't perform: rice turned out burned.

Through contacting the customer service and the "VP" of Dream Retail, I was told that the product I received was indeed a genuine Sanyo part, and that it was the most recent one from Sanyo's new supplier. I didn't want what I got, so I returned the order (and had to pay for shipping myself).

This all would have been fine, except after talking with Sanyo, I was referred to a company (OCI) that oddly had the same address as where I had just shipped my Dream Retail return. It looks like Dream Retail "drop ships" from other companies. When I contacted OCI directly, they verified they had exactly the right authentic Sanyo pot, and for a lower price than the ones Dream Retail sold me. I received exactly what I wanted ordering directly from OCI instead.

Take this experience for the facts above. I don't want to judge this outfit too harshly; their customer service appeared genuine. "