"I didn't get my dress yet, but it's strange that you can't call either mail to them. I didn't get an order number so I can not track mY dress! I'm stressed right now Aand my wedding is coming closer!
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"I was so stressed about this way to buy my prom dress. I wasn't sure if this site was secured and If after paid the order they never send my dress. But what I liked it's they write every step that they completed they tell you on the site. What I disliked it's when my dress arrived at my door I had to pay 97,75$ for the shipping, but on Dressfirst.com it was written that shipping is free. I think that we deserve to know that it's not completely free, so Dressfirst.com should write it on their site that's not completely and advise that's possible to pay another 97,75$ when the dress would arrive. Finally I'm very satisfied of my dress, even it smells fish !! "
"My order arrived at my door with a brokerage fee of more than $80. I'm not paying that and currently have refused the shipment twice. The website is mis-leading when it represents free shipping and full returns if you are not happy. I'm very disappointed and am considering filing a complaint with my charge card company if I don't get any satisfaction. I see others have had this same issue, I will be telling everyone I know not to use this website. I'm hoping to hear from someone regarding this matter.
Update: No response to this post but I did contact customer service who offered me half of the shipping even though others were offered full refunds. After receiving the dresses, I was further disappointed by the quality, color and fit. Even though I had completed the measurements as directed, none of the dresses fit. I know my size and even ordered a larger size to insure the fit. I will returning all of the dresses. So far, I'm not impressed with my first and likely only experience with Dress First.
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"Great Quality dress, we got three for my bridesmaids. The only catch was the extra shipping that was added on to it. We were promised free shipping but there was an extra $170 customs charge when it got to our door. If we would have known this then we wouldn't have ordered the dress :(
The website has recently contacted us and will refund our shipping so we are greatful. Thank you so much"
"Loved my two pairs of shoes, one shiny silver (my favorite) and a pretty yellow satin pair. This was my first purchase from Dress First. I like their website design for ordering shoe color and heel size. Very clear. I wish they had more skinny high heels for dance shoes rather than the standard ballroom flare heel. Also, this this was my first China shoe size purchase, I ordered a 37 (I take a US size 7) and it was half size too small. So, now I know to order a China size 38. I can still wear the 37s I got, but my toes hang over a little bit. VERY COMFORTABLE shoes for TANGO. Nicely made. Great price. The package arrived fast! No hassles. GOOD."
"Dressfirst is excellent ! "
"It was very pleasant experience. Here I ordered the shoes for my wedding day. I was so excited about it. The support on Dress First was amazingly speed which is awesome :-) It took a while untill they come to me, but when I open it up the package I was happy because they where more beautiful. "
"This site is horrible!!! The dress did not suit me at all and looked nothing like the fabric on the site. It was super cheap. I am trying to get a refund but they have not responded to my email or calls. DO NOT BUY FROM HERE
UPDATE: After writing this review they contacted me shortly and gave me a full refund after I sent back the dress. If they haven't replied to you any, I suggest just writing a review on here because they will most likely respond to this, if not your email/calls. Veronica was of much help. I still do not take back my word of cheap fabrics, it is still not that god of quality, but the customer service was ok. "
"Horrible company policies and customer service! I received the dress and the buttons/jems sewn on were falling off. The cut of the dress didnt sit right at the hips as intended and looked in pictures. I asked to return the dress and they denied me refund but said they would refund me 15% I told them it was not as expected and they continued to not let me return dress but then offered me 25% refund. I again told them that I wanted a full refund and to send the dress back. They are not understanding that and are denying me the refund for the poor sewn dress."
"Exceptional service and wonderful quality of fabric! I will forever buy on your site...THANKS!!"
"Thanx for de beautiful dress.
Audrey"
"The prices are very reasonable and the dress with the shoes I bought looked even better than what was pictured. I am absolutely in love with the items. Just make sure you know your size before ordering. I didn't, so I have to get my dress altered, but it is so totally worth every penny! :D"
"I just got my pair of the latin dance shoes delivered (Leatherette Heels Sandals Latin Ballroom Dance Shoes (053007246). They arrived ahead of schedule. The shoes are very soft and sparkly, true to size. Can't wait to take them to my salsa dance practice :) I would definitely recommend the dress first site and this product."
"I must admit I was a bit skeptical, as I read various reviews after placing my order. But all the way I got quick responses to my emails, and when the dress was dispatched, it got her quickly even though it had very far to go ;-)
It arrived in a rather small box, and I was a bit afraid that meant that the dress wasn't what I had hoped. But, when I opened the box, got the dress out of the plastic bag and unfolded it, I was superhappy - the dress was perfect! Premium quality, premium seamstress work and nearly a perfect fit! I coulnd't be more satisfied and happy and am not afraid to recommend Dressfirst.com to my friends."
"It is true that DressFirst has sophisticated, good quality dresses at very affordable prices,however what has impressed me the most is. They really look after their clients and go the extra mile to exceed all expectations. They are trustworthy and professional. This for me is a must when doing online purchases. Satisfied Customers is very important in the world business and DressFirst has.
Thank you and I hope you all continue to provide 5 star service
Dressfirst tiene disenos muy lindos y sus precios muy accessible a todo el mundo.
Pero lo que mas me ha impresionado es el servicico al cliente.
Ellos saben cuidar muy bien de sus clientes y satisfacer todas sus expectativas. Son serios y responsables.
Esto para mi es definitivo en especial cuando uno compra a traves de la internet. Gracias y espero que continuen dando este 5 estrella servicio al cliente!
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