"We ordered patio furniture: a glider bench and 2 individual glider chairs with side tables to match. Never seeing this prior to our web order we were a bit skeptical. Being from NE Ohio we are very familiar with the high quality of the Amish products and so we held our breath as we placed the order. It was a costly investment. It is with sheer delight that we HIGHLY RECOMMEND this patio furniture. It has exceeded our expectations in every possible way. We live in NE Florida and ordered white - we are thrilled with our purchase, with the service and with the quality of the furniture. It's expensive but for us, worth every cent."
"ABSOLUTELY LOVE the furniture we ordered, and received, thru Dutchcrafters.com! We ordered a sofa, two end tables, a console table, a 60" tv stand, and a Grandfather's clock. I can't tell you which piece I love the most. The quality is the best on all the pieces, the color of the stain beautiful, and the care that the shipper took, was beyond belief. I truly cannot tell you how pleased we are with everything from the ease of ordering, the constant contact telling us when things would be ready for shipment, and especially the shipment! Not only am I glad I ordered things from them, but I plan to order again...and I am in my 60s, so I DO know quality and care, from cheap and not caring one whit. :-)"
"We purchased one of their kit playhouses for our grand daughter and had a local carpenter assemble it. We could not be happier with the product and you should have seen our granddaughter's eyes and entire body light up when she first saw it. Now having fun appointing it with appropriate sized furniture, a small play kitchen, and picking interior paint colors. Both email and telephone support was A+ throughout. Plan on using the building in retirement as a decorative place to store outdoor seat cushions."
"I ordered two bookshelves from a three piece set. The accommodated that request. It does take a long time for the item to be made and delivered, but worth it as the construction seems really well done. We, unfortunately, were delivered the bookshelves with only one side of each made with peg holes to hold the shelves. We had to have them pick it up, finish the product and redeliver. They were very helpful in this process, I was just upset to have to wait an additional few weeks to receive our shelves in perfect condition."
“Thank you for your review. We are happy to hear that you are satisfied with your furniture. Regretfully it did take longer than expected due to the incident of the missing support holes. We did take care of the situation and are hoping that you will look forward to enjoying your furniture for many years to come. These are hand made items and sometime mistakes happen, but when they do, getting them resolved in order to make sure you received exactly what you expected is our goal. Thank you for sharing your experience with DutchCrafters.”
"Having grown up in PA, I've bought many Amish made products over the years. So satisfied with their workmanship, I recently searched and bought a bird feeder. I chose the Primitive Stake Bird Feeder with Wood Roof #43256. I can't verbalize how disappointed I am with it. It's a box-like construction with no means of drainage (i.e. screen), so when it rains, it's a reservoir -- collecting water and attracting mosquitoes. No mention was made that it required assembly.
I'm convinced that it was not handmade, especially by the Amish, but was mass produced. I'm VERY disappointed and would NOT recommend this item.
**I have used it, obviously, but would prefer to return it. I already sent an email, but got no response."
“Hello Marylousax,
We appreciate you taking the time to write about your experience. We apologize that you were not content with the item you received. Unfortunately we did not receive any contact about the issues you have informed us of on Reseller Ratings. If you would like further assistance you can contact us at 1-866-272-6773 or email customerservice@dutchcrafters.com. We will be more than happy to help you. Thank you again for your time.”
"The patio furniture from Dutchcrafters is well made and will last forever. I only rated the company 4 stars because the track shipping information on the web indicated the shipment wasn't due for another 3 weeks when in fact we received a phone call from the driver stating he was delivering in 24 hours."
“Thank you for your positive review. Great to hear that you received your patio furniture and are happy with the quality. In regards to the shipping we apologize that it shipped earlier than expected. Thank you for your time and have a great day!”
"I was hesitant to order furniture online without seeing it first, especially spending this kind of money, but I did. I couldn't find a dining room set that would fit my dining area what was a) made out of wood, and b) was an appropriate size. Dutchcrafter's site allowed me to select exactly what I needed in size, quality, and finish. Though it took longer than originally estimated, about 4 weeks over, in the long run it was worth the wait. I have never set in a wooden chair that was this solid, and comfortable. The finish matched perfectly to my cabinets that I had just purchased (thx Natalie!) and look amazing. Customer service is exceptional, (again, thx Natalie) and you will get what you pay for, I couldn't be happier with the finished product. This will be something that will stay in my family and surely be passed down for generations, no kidding, it's that good. Buy with confidence, sit back and relax as it will take what seems like forever, but, you'll be happy that you ordered from Dutchcrafters. I recommend to all my friends and will purchase from them again."
“Hello Rkueffer,
We want to take the time to thank you for your review and your patience. Quality does take time and sometimes a little longer than expected. We hope that you enjoy your furniture for generations. We will give Natalie a great kudos from you as well. Keep us in mind for all your Amish furniture needs :)”
"The delivery crew was very friendly, polite, and professional. They went out of their way to make sure everything was set up correctly and exactly where I wanted it.
When they were done, all of the packing material was picked up and they checked with me to make sure I was happy with it.
It is truly refreshing to deal with folks who take pride in what they are doing. I only caught one of the names - Jerry. I did not catch the other gentlemen's name.
I was extremely impressed.
The entertainment center is beautiful. The craftsmen did an outstanding job of blending the fireplace into the center console. I would recommend that they offer the fireplace as a standard option for this piece.
The stain is uniform across the whole entertainment center which is also very impressive. I work with oak from time to time and I know how difficult it can be to get the stain even on all pieces with the variations in wood grain. The unit is well built and I will be proud to show it off to all who enter my home.
Last but not least, it has been a very pleasant experience working with DutchCrafters. Everyone that I have dealt with has been polite and helpful.
I would especially like to thank Alicia Ochoa for her patience in answering all of my (numerous) questions and helping me through the customizing and order process.
I will highly recommend DutchCrafters to anyone looking for high quality furniture and excellent service from start to finish.
"
"The Amish Queen Anne Highboy Dresser is the most beautiful dresser I have ever owned. I was very surprised by the height! Glad I have 9 foot ceilings! Polished it today and it is more beautiful in black Cherry Semi-gloss with Chippendale Hardware. Will definitely order more Amish made furniture in the future. "
"I highly recommend ordering furniture from Dutchcrafters. At first I was skeptical. I have never ordered furniture without seeing it first. I am very picky about the quality. My furniture is absolutely beautiful. I can't stop admiring it. I am already looking to buy more! The service was also exceptional. I had the furniture delivered to an island and there were snags with the delivery, not the fault of Dutchcrafters. Kari-Jo worked behind the scenes to have the furniture delivered by the date I needed. They deserve the A+ from the Better Business Bureau. Thank you Dutchcrafters and Kari-Jo. "
"I have always wanted something Amish-made. I purchased a corner entertainment center. It is beautiful and I absolutely love it. My only 2 complaints are: the television doors do not push all the way into the center when you have it open so it's not the "best" watching experience, but not a huge deal. And #2 it took longer than they said it would - about 3 weeks extra however with this type of craftsmanship I was not too upset about that - just be prepared to wait longer than anticipated. I also had to call to ask what was going on when my shipment day passed instead of being notified by e-mail or phone. With such an expensive item I thought I would have been notified about the delay as soon as it was known - but again, not a big deal. "
"The Windsor chairs we ordered were made by craftsmen,and were finished beautifully. The people at Dutch Crafters were just wonderful and so helpful. We did receive a chair that was damaged in transit but a new chair was made and received in a short period of time. Thank you Kaity for being so helpful."
"We ordered a pie safe with bottom drawer (Product ID 854), in the Autumn Wheat stain. The original model came with raised panels with painted design. Instead, we ordered this piece with punched tin panels in the wheat design. The craftsmanship of our pie safe is exquisite, and the Autumn Wheat stain is warm and uplifting; it is the jewel of our kitchen/dining area, and we are so glad we ordered it from Dutchcrafters. Our sales rep kept us informed of everything we needed to know, and the man who built our pie safe, has an obvious gift as a cabinet maker. Adjusting the shelf pins, is not a struggle, as with some pieces of furniture, and the finish is so smooth! Even the delivery man who brought the pie safe to our home in Ohio was very nice. Be assured, quality of craftsmanship and service is to be found with Dutchcrafters, and well worth the wait. You will not be disappointed."
"Dutchcrafters custom made Amish furniture is simply beautiful! I have been very satisfied with the artistic craftsmanship in my pieces. I have since returned and ordered additional items. They are costly pieces, but so worth it for such beautiful works of Amish art. The installment payment plan makes buying much easier to manage. No disappointments here."
"I bought a 4 ft. lighthouse with a rotating light. The lighthouse came much quicker than I thought it would and I was pleased with the service and the lighthouse. I had reservations about the color but after talking to the lady who took my order I ended up ordering the Navy Blue with white trim. Thank goodness the "navy" blue is a beautiful bright dark blue and I love it. I didn't want something too dark but this one was perfect and looks like a million dollars in my front yard. "
A rep from Dutchcrafters.com, DutchCrafters, has responded:
“How nice that you and your gran-daughter have a wonderful place to hang out and make memories together! That sounds like a lot of fun! Please share some photos, we'd love to see them! You can send them to customerservice@dutchcrafters.com”