"IT WASN'T WHAT I EXPECTED TURNING CRANK WAS BROKEN"
"Terrible delivery process, I had to handle most of the logistics. I had two companies calling me to set delivery, and they both insisted that I was receiving "chairs" when I had ordered a table. No follow up was ever done by DutchCrafters until they asked me tog give them a review. The delivery was brought on a pallet and I had to cut it off pallet and take into my building. Horrible process, I have ordered several custom furniture pieces and have never been so disgusted with the process as I was with DutchCrafters. I could have used another seller for $10.00 more...I should have gone with them. Buyer beware of the poor customer service here, when you are an order only provider you should have shipping logistics perfected DutchCrafters."
"Item arrived on time and was exactly what I wanted."
"Replaced a similar windmill that had weather worn away. Thanks"
“We are happy to hear we could help you find a replacement David! Enjoy your Amish Made Windmill!”
"I DID RECIEVE MY CLOCK. IT WAS A MIRACLE THO. WHEN I ORDERED I KNEW WE WERE GOING OUT OF STATE ON MAY 26TH. WE HAD RESERVATIONS AND ALL. I KNEW IT WOULD TAKE ABOUT 8 WEEKS TO RECIEVE MY CLOCK. I WOULDN'T HAVE TO WORRY ABOUT IT COMING TILL I WAS BACK. THE MIRACLE. JUST AS WE GOT HOME TODAY FROM OUR TRIP ( AFTER 10 HRS DRIVING ). THERE WAS A DELIVERY TRUCK TURNING AROUND ON OUR DEADEND STREET WITH MY CLOCK. MIRACLE I GOT IT. THEY WERE GOING TO LEAVE IT AT THE TOP OF OUR DRIVE BY THE STREET. NOT GOOD. SOMEONE ELSE WOULD HAVE REALLY ENJOYED MY CLOCK! I HAVE TO GET A BATTERY FOR IT BEFORE I CAN GET IT GOING BUT IT IS BEAUTIFUL. "
"It has taken over 2 weeks for the order to be delivered and still hasn't arrived."
“I am sorry to hear that you have not received your item yet, it does however say on the website for this product: "This product usually ships within 2-4 weeks of purchase." and you purchased this product May 9th. So, you should be receiving your chair soon! Thank you for being patient and we hope you enjoy your Amish Pine Deck Glider Chair!”
"The wheel is amazing however there is a split in on of the spokes. "
"Ordered a cabin mail box. Looked great the only reason I didn't give it 5 stars because when I looked in the mail box I could see daylight. Water could easily get into the mail box. Caulked inside mail box and solved problem. "
"It looks great and is very well built."
“Glad you love the Amish Wood House Mailbox! Please think of us in the future!”
"I have not received the mailbox yet. The only communication I received was that the estimated completion date was May 20th. That was eight days ago and I am still waiting for an update."
“We're sorry for the delay in shipment, Sharon. Hopefully you have received your mailbox by now.”
"The walking cane was beautiful and my aunt loved it.
The service was very good. I am very satisfied with my
purchase."
“Yes, this truly is a BEAUTIFUL walking stick. Glad you are satisfied with your purchase from DutchCrafters!”
"You staff was very professional and knowledgeable in answering my questions.
I have recommended your company to other people. Many have commented on how nice my walking stick looks and how well it is made."
“Thank you for the 5 star review Eve! Enjoy your Spiral Walking Stick!”
"Well this is my third time purchasing from Dutchcrafters they have good items. The only thing its might take a long time for them to have your item. I order the one with the mouse in the box its a prank box and still waiting for it. I called they said they were still making it. But overall I like the items so I would continue shopping at Dutchcrafters."
“Thank you for your loyalty, David. We appreciate your repeat purchases! It is true that our products often take a while to ship, which we try to communicate on our product descriptions. Thanks so much for your patience.”
"Really appreciated the customer service we received via e-mail when searching for the items we wanted to purchase and the willingness extended to us to help with anything we needed for purchase."
“Thank you for the great review! We will tell our staff to keep up the good work!”
"My new Amish Corner Hutch was just delivered, and I love it! Beautifully-made, everything shipshape. The various staff people I dealt with during the ordering process were very helpful. The cross-country delivery worked fine, and I was able to hire local movers to get the piece from the truck into my dining room. I've now filled the hutch with all my dishes, and it looks gorgeous."
“We are happy to hear you love your Amish Corner Hutch! Enjoy this heirloom piece that you can pass along many generations!”
A rep from Dutchcrafters.com, DutchCrafters, has responded:
“Michael, Thank you for the 5 star review! Enjoy your Amish Hand-Crafted Porch Swing from DutchCrafters!”