"I ordered from here and it never arrived. After asking the customer service to look into it otherwise i would need to chargeback from my bank as it was a large order. I was informed that they would refund me but i was never to order from them again....Fine way to treat customers.

That's absolutely fine but i would warn everyone to avoid them at all costs. Your order never arrives and their customer service are so rude."

"I am former customer of this company from 2008-2011 and can tell you for certain that Duty Free Depot is selling fake cigarettes produced in Chnina for the black market. I sadly smoked pack upon pack of these toxic fakes before discovering the awful truth! All the packaging is fake and the company is run out of Israel, it is a gangster operation through and through. Duty Free Depot is run by a bunch of practiced liars and criminals and will say anything to continue to rake in the hefty profits of their illegal enterprise from unsuspecting people who are literally poisoning themselves unawares. Please do some research and google "duty free depot counterfeit cigarettes china" for more info."

"order:687748 placed on March 26 / 2015 - This company is fake and I had few of my friends ordering from this place by mistake, I've learnt it after placing order with them myself! What a big mistake!!!! They took money from my credit card straight away, without any delay! After 21 days had no delivery, nothing!

Tried to contact them with no success for over 7 days, left a feedback on a different website and they called me within an hour or me leaving feedback! I've been told by their representative that I will receive full refund within 5 working days, been 3 weeks since, not a penny!!!! I'm also filing police report for online fraud / scam. This business must be stopped and responsible people must be prosecuted! Police already had many complaints about this and they gathering evidence for further prosecution, so help police and let's stop these scam artists / fraudsters!

I WANT MY REFUND NOW!!!"

"Very satisfied of your service, prompt assistance and services. Keep up the nice work!
G.Papadopoulos"

"I have been ordering my smokes from Duty free Depot for years.
their prices are fair and ship in a reasonable time. I have no use for US made smokes, they taste wierd,will not stay lit, and are very expensive. I am retired and must watch my spending. I am a Duty free Depot customer from now on."

"I've been ordering from this company for many years and appreciate their good prices and excellent, very efficient customer service. If you have delivery problems due to the postal service they respond immediately, track your package, keep you updated and ready to replace it's lost by Postal service. Very nice people, it's a pleasure to deal with them."

"DutyFreeDepot.com SELLS ONLY Counterfeit China-made cigarettes!

This company advertises as a "duty free shop" offering authentic international cigarette brands at bottom dollar prices. DON'T BE FOOLED! The cigarettes you will receive will be illegal counterfeits smuggled out of China. These fake cigarettes are illegal and extremely dangerous to your health. Scientists who have analyzed Chinese cigarette knockoffs have found elevated levels of toxic heavy metals like arsenic, cadmium and lead, as well as human feces, saw dust, mold, insect eggs and rat droppings. These crooks operate out of Israel and are therefore beyond the reach of any international law enforcement agency.

I received 2 cartons of Marlboro Red cigarettes from these unscrupulous crooks that were sold as "made in Switzerland" and "made in Philippines" but whose appearance was identical to several photos of counterfeit cigarettes posted on the websites of Chinese cigarette counterfeiters like Liwong.com. Not only that, but the labeling on both the carton and individual cigarette packs showed OBVIOUS pixelation, which demonstrates that were, in fact, printed using a scanned computer image. It goes without saying that the official manufacturers do NOT do this!

I later realized after doing some research that ALL of the products they sell are indeed COUNTERFEIT. The quality of the reproduced cigarettes varies according to brand, but NONE of them are authentic! See for yourselves! Check out Liwong.com and compare them to the photos on their sites. Don't make the fatal mistake of believing these Israeli gangsters when they tell you that they only stock authentic products. It is an unequivocal LIE!

I have been defrauded to the tune of nearly $2000 dollars by this company! And the entire time they have exposed me and countless unsuspecting customers to the toxic cocktail of chemicals and compounds present in their illegal counterfeit cigarettes manufactured in underground Chinese workshops, and with absolutely no concern or compunction for the health and welfare of those who end up unwittingly inhaling these lead and feces-laced Chinese toxic waste dumps masquerading as factory fresh European cigarettes.

And I have been devastated by the discovery! I've also begun to experience some health issues recently that I strongly suspect may be related to the use of contraband products sold by this dishonest "company".

If you buy anything from this company, you are simply promoting poison cigarettes and international gangsterism.

DO NOT BUY ANYTHING FROM DUTYFREEDEPOT.COM! They only sell dangerous contraband!"

"Well, i am writing to tell you that i received some of the cigarettes and i must say i was impressed by the shipping and handling accuracy.I am very thankful.The sevice and end result is spot on.I will definately order again.Thank You.I am happy i met you and your operation.
Best Regards
Peter Koulikis
"

"This company is a fraud. Do not do business with them. They promise to send the merchandise, then nothing comes. After you many follow-ups, they stop responding. They take your money from your bank account, so you will have no recourse to get it back after they don't deliver. DO NOT ORDER FROM THEM UNLESS YOU ARE PREPARED TO LOSE YOUR MONEY. "

"DutyFreeDepot is a fraud! They sent me something completely different from what they advertised on their web site. I paid over $200 for Dunhill International Cigarettes as specifically pictured on their web site. The cigarettes they sent me were in completely different boxes and the cigarettes were different then the Dunhill Internationals that come in the box represented on their site. On each pack is horrible anti smoking propaganda in huge letters. This is not what I ordered. They will not respond to my numerous calls and emails. Companies like this ruin the Internet for honest people!"