"I sold a textbook to ecampus.com through their buyback program. I shipped it back to them promptly and UPS confirmed the book was delivered to ecampus in December of 2023. Payment for the buyback was to be provided via direct deposit within 2-4 weeks; this information was provided in an email. Ecampus.com has now had my textbook for more than 9 weeks and I still have not received payment. I have repeatedly contacted them through phone calls and emails and have been provided contradictory information as to what is going on. First they claimed it was sitting in their warehouse and hadn't been processed, then they claimed they never received it, then they claimed it had finally been processed. Then they claimed the original time frame for payment that I was provided in written form was inaccurate and that the new time frame was now 4-6 weeks. No additional cash compensation for the delays has been provided despite the repeated issues and per an ecampus.com employee, I was told I couldn't receive payment via direct deposit due to "bureaucracy issues" within the company and a check was to be mailed to me. I waited two weeks and the check was not received. After contacting the company again, I was told they could now do direct deposit, but they only process direct deposits for book buybacks on Thursdays. Thursday came and went and still no direct deposit. Contacted customer service again and was told there was a technical glitch that prevented the payment from going through, so I'll have to wait until next Thursday when they do direct deposits again. I would think after all of these delays and errors their accounting department would take it upon themselves to troubleshoot the error and try the direct deposit again on the same day or perhaps on the following day instead of making the customer wait another week, but apparently not. Their customer service is abysmal and they do not honor their end of the agreement (i.e., the method of payment delivery and the time frame for paying you). Do not sell your textbooks to this company if you actually want to receive payment for them."
"Fast and affordable service."
"Exactly the book I wanted. "
"wonderful service and great deal!"
"I ordered a book for my son on 8/31/22 today is 9/12/22 not even shipped yet and when I asked if they can just give me a digital version until book came in they would not. I even paid for faster shipping, this is ridiculous."
"Got it fast and at the best price."
"Science rules, education shouldn’t run you broke."
"Ordered my textbook with the link straight from the book publishing. Really happy with my order and grateful it came right on time! Took less than a week! Thank you so much"
"You folks worked with me carefully in order to get me the book that I wanted. And the person taking my order was a lady to the fullest extent. Please hire more like her."
"Book was in amazing condition and it was delivered fast without any issues. "
"It was very easy to rent my book. The shipping was very fast and they were great at sending me updates about my order. I would use them again for sure!"
"Easy, fast, cheap, and good quality textbook. Would order again."
"the best prices and good service"
"Looked up the title click a few buttons and done! It was fast and easy! "
"Needed my sociology textbook and procrastinated buying it until the last minute. Even with my first day a few days away, my textbook was affordable and arrived really quickly. eCampus was a lifesaver, thank you!"