"Barry did a wonderful job of explaining eCampus and what they offer. He spent as much time as we needed and I never felt he was in a rush. The eCampus warehouse is impressive, in addition so is the web site for ordering."
" I ordered a book for my psychology class. Ecampus said it was ready and available for shipment . I paid for expedited shipping . Book did not come. I failed a quiz in the class. I had to order the book from another source. Ecampus Customer Service representative promise to refund for the order. I have received no email as indication of refund being issued; nor has a refund showed up on my ecampus account.
Yup, FRUSTRATION!"
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"terrile
book took forever just to ship
dont use them
"
“Good afternoon,
I am sorry to hear that you had a negative experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I got the book because I needed the homework problem pages, and when I got the book, all of those pages were ripped out. I thought they would check books for things like that before they sent them out. Now I'm really behind in my homework in my class and have to borrow other student's books to get that information. So renting this book through here was no help at all. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Thanks! It's exactly what I needed!"
“Good afternoon,
That's great to hear and thanks for the feedback! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"eCampus was the cheapest place for me to buy an access code but it took a really long time to get to me even though it was just a piece of paper they had to mail."
“Good afternoon,
I am sorry to hear that you did not receive your access code quickly. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"The price was lower than any on the Internet . Delivery was as promised. Book has underlining, not a problem for me, but probably should have been mentioned.
I will certainly use this service again.
"
“Good afternoon,
Thanks for the feedback! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"They were easy to work with n very helpful. "
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I was not satisfied with the customer service, Per the website my book would be delivered within 2-4 days, after the 5th day I had to do followup only to find out a day later my book hasn't arrived from the warehouse etc !!! I should have been notified in advance. My class started and I had no book to use. This type of customer service is unacceptable. I will attempt to use this company again but not anytime soon. I was refunded promptly thank you."
“Good afternoon,
I am sorry to hear that you were not pleased with our service. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I've used eCampus.com to get my books for a few years and have saved hundreds of dollars doing so. I will continue to use eCampus.com until I graduate college"
“Good afternoon,
Thanks for the love! I have sent a gift to the email on file for your continued loyalty!
Erin
Customer Service Representative
eCampus.com
”
"Very dissapointed, with ecampus. Upon ordering book it was established that the book was in stock, and would be shipped out with standard delivery. However, I received an email that the book was out of stock and it was not received from the watehouse. That made it more confusing, I couldve gone with someone else had I known the book wasnt gonna be available. I couldnt fullfill all my homework assignments because of this. I will not order from ecampus again. "
“Good afternoon,
I am sorry to hear that the book your ordered was out of stock. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I ordered a book they said they had in stock; and after a few days they sent me an email saying they couldn't find the seller, they shouldn't tell you they have it in stock if they don't!! my college student didn't get her book, I had to order it from another source, which I should have ordered from them in the first place, but I was trying this site. I can't trust them"
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I made my order over two weeks ago and the order has not even been processed yet! I just spoke to someone in customer service and the only thing they had to say was that the order had a long processing time. Very disappointed-will not rent from eCampus again. "
“Good afternoon,
I am sorry to hear that you are still waiting to receive your book. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"My order date was 01/12/2017 it is now 01/23/2017 I had bought the 6 day shipping and my book still isn't here I am now two weeks behind on my class with no book! I wasn't even given a tracking number so I don't know when it will show up. I am extremely upset ECapmus you guys have dropped the ball."
“Good afternoon,
I'm sorry you haven't received your order yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Ordered from another company because my order was cancelled 3 times for using my husbands credit card. After correcting what needed corrected (changing the order name to match the credit card) it was cancelled 2 more times. At this point I was a week into school and needed my books. I also called in to let them know, so they wouldn't flag my order. She reassured me it would not again. Will never order from again!!!"
“Good afternoon,
I am sorry to hear that you had a difficult experience with your orders being cancelled. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
Thanks for the positive feedback! We are so happy to hear that and are glad that you had an opportunity to learn more about us! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”