"It was nice
They came somewhat quickly "
"I’m a non traditional student returning to school to complete my NP Certificate. Renting Pharmacotherapeutics for Advanced Practice Nurse Prescribers from eCampus saved me money. Ordering was easy and I received my book in pristine condition in just 7 days. This allowed me to start reading a week before classes started! I’m completely satisfied! "
"I received the book in good timing and great condition"
"My book isn’t going to be here in time for when I needed, and I ordered ahead of time. Don’t get your books through this. It’s a waste of money I will be returning. "
“Good morning! We apologize for any inconvenience you have experienced. Your order was processed on 08/18/20 and shipped within 48 hours. The package was delivered according to USPS tracking 9241990246919881431143 on 08/24/20. This item was delivered on time with the standard (4-8 business day) shipping that was selected during the checkout process. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Erin
”
"although u did get most of my books, I always tend to get one or more books canceled due to a 3rd party not having it. I also get late notices as well. The books always take longer than what's noted. "
“Good morning! While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. We do certainly apologize for the inconvenience and frustration you have experienced. We value you as a customer and appreciate your feedback. Thank you for choosing eCampus. -Erin”
"They are too late and delay shipments without any discount or compensation "
“We apologize for the inconvenience and frustration this must have caused you. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. One of the books you ordered has the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. At this time all items on your have been shipped. If you need further assistance with your order please contact customer service at 888-388-9909. Thank you -Erin”
"Ecampus has always been easy to use and straightforward. I've never had an issue with them before. However, it took a bit too long to get my book this time. "
“Good morning! We apologize for any inconvenience you have experienced. Your order was processed and shipped on 08/18/20. The package was delivered according to USPS tracking 92419901296026581205790959 on 08/24/20. This item was delivered on time with the standard (4-8 business day) shipping that was selected during the checkout process. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Erin
”
"E campus makes searching for books to buy super easy. Fast and accurate delivery. "
"I ordered a clicker for my geography class and was sent a biology book and no clicker. After emailing back and forth with the seller, she tried to tell me that my order was for the biology book with the receipts I have said nothing about a book. I then asked if I could just have the clicker instead of doing an exchange and was told that the item was unavailable. I’m sure that the products you order will be in good condition but I can’t understand how you mix up a turning technology clicker with a biology textbook."
“Good morning! We are so sorry for the confusion and frustration you have experienced. I have reviewed your order and issued a full refund for the iclicker. Please allow 3-7 business days for the refund to process and post to the original payment method. If you need any further assistance, please contact customer service at 888-388-9909. Thank you for choosing eCampus. -Erin”
"Generally poor service and a tendency to jump at any chance to charge you full price for a used book."
“We do certainly apologize for any inconvenience you have experienced. Per our policy, if a customer receives a damaged item, they have 3o days to report such damages to eCampus. Once the rental is in the customers possession, the customer is responsible for its condition. If we received a damaged item after the rental period, with no prior report of damage, the customer is held liable for said damages. If you have any other questions or concerns, please reach out to customer service at 888-388-9909. Thank you. -Erin”
"I paid for expedited shipping and it didn’t arrive on time. I called CS for a refund and they gave me a run around. I asked for supervisor and got an idiot on the phone who clearly was not a supervisor. I asked for a higher up manager. I was told they would call me in 24-48 hours a week later and I’m still waiting for the call. "
“Good morning! We apologize for any inconvenience you have experienced. Your order was processed on 08/10/20 and shipped on 08/11/20. The package was delivered according to USPS tracking 92419901296026581204723194 on 08/17/20. This item was delivered on time with the expedited (1-5 business day) shipping that was selected during the checkout process. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Erin
”
"Paid and got the book in a timely manner and in good condition! Thanks!"
"It's very easy to use and great pricing"
"Customer service was great! Completely understanding! Will always order from them!"
"All the readings I needed for school were easily accessible through this website. I rented them so much cheaper than other sources and were in brand new conditions when I received them."
A rep from eCampus.com, Erin - Customer Service, has responded:
“Thank you for choosing eCampus! -Erin”