"This company sucks. I ordered two alarm remotes from this company and they refuse to send me the remotes,refund my money, and will not answer their email no matter how many times you email them. I have made a complaint with the BBB to try resolving this matter. Before you do business with this company check their track record with the BBB and I'm sure you will look elsewhere for a company thay provide real customer service."
"I have ordered a remote start from this company and her it is 2 weeks later and havent recieved anything including tracking information. I am unable to get into contact with anyone but they have already taken my money. This has to be a ripoff. There goes my husbands Christmas gift.. Thanks Ecarsecurity "
"Wondering if they are even still in business! Placed an order 10 days ago and it does not show up in their system even though I received an email confirmation of the order. No response to emails sent, the phone just rings and rings on the regular number, and the 800 number is no longer in service. Website is up and running though. What's the deal???"
"When they are reached, the employees at this company are very helpful. I will be recieving the correct part for my system, and am very happy."
"Item ordered on 7-12-09 and received on 7-15-09, GREAT!! now that I need to return this item, customer service is non-existent. I have left 2 voice mails(called during business hours) and have just sent an email(7-20-09). I dont care how fast they can get my parts to me, if I have an issue, I expect there to be someone to talk to. ecarsecurity customer service (customer non-service) sucks. I can see I am not the only one who feels this way"
"I don't know what all of them are talking about. I ordered my Galaxy 3000 on 7-8-08, shipped 7-15-08, and received it on the 18th or 19th. That's pretty good for UPS Ground and I think there was weekend in there, too. Great things are worth waiting for. I love my alarm and I would take it over any other car alarm any day. These things are tanks. Been almost a year now and and not so much as a glitch or hiccup. Theses alarms do what they're meant to and they do it WELL!! I happen to be purchasing more accessories for it right now. I have a lot of experience with car alarms and I would take this one over any Viper, CrimeStopper or Clifford. I also love the fact that I can plug in my laptop to program and monitor system in real time instead of the stupid, frustrating valet switch/key fob method. I also love that with the ScyNet data port, you can keep stacking/daisy chain more devices with the same data port for added devices. This is actually the best car alarm I've ever owned or seen and there's been a "few". As for the price, anywhere you can get a $600 alarm for $160 is a find. DO NOT hesitate to give ecarsecurity a try if you are car alarm shopping. No need to look anywhere else. Later."
"i have to say the equipment is great. only one problem my free gift did not work. but other than that equipment is good."
"This place is horrible, it took them 3 weeks to ship my package after I wrote 3 nasty emails and contacted their corporate office. They have the worst customer service I have ever recieved, I can honestly say I will never purchase anything from them again. They sent me an email on 4/1 saying my package has been sent. Save your self some time and irritation and take your business else where."
"I wish I had seen these recent reviews before I placed my order. Customer service as mentioned by another reviewer is definitely non-existent and my item after 7 days is still being processed. No response to my emails. And their "Authorise.net" logo proudly displayed on their front page does not recognise the merchant when you click on it.
Update: 21/10/08. Item arrived today - although I was told it was shipped Monday or Tuesday (29th or 30th Sept 08). Customer service advised they were extremely busy in the past month. While I can say goods ARE received, information on tracking number on goods received indicates goods were shipped on 15/10/08 and not over two weeks prior. I am sure I was lied to and the goods only shipped when I threatened to lodge a transaction dispute to get my money back, which was this time last week (the day before the goods were shipped)."
"Well I Never Received MY Item This Site Is A Scam No Email Answers No People TO ANswer A Phone These Guys Are Garbage Definately The Worst Service I HAve Ever Had In My Life!!!!!!!!!!!! Stay Away FROM THESE IDIOTS"
"It appears that this company still doesn't care about customer relations. It is impossible to get any response from them. The thing that bothers me the most is that within a few minutes of your order being placed it's gets a status of 'in the final stages of processing' and therefor can't be changed or canceled. But the "final stage' must include designing and making the product because my order has been in 'the final stage' for almost a week now and still hasn't shipped. Do yourself a favor and stay away from ecarsecurity.com."